Ratings based on 142 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redondo Beach
Posted 3 Dec 2024
Positives
Convenient location...(relatively) close to a race near beach; variety of restaurants w/in walking distance or a short drive/uber away.
Pool area. Free b'fast. Quiet place; can get a good night's rest, even with a lot of other guests there. The place was spacious, so you can interact with others or find your own space.
Negatives
My room's A/C didn't work and was unbearably hot. Maintenance guy "fixed" it, but I had to keep it at an unbearably cold temperature all night. Neither ideal.
In addition, (new) manager kept charging my credit card for security deposit repeatedly. I gave her the benefit of the doubt and talked to her about it (apparently it was a new "system"). She insisted all the charges had been reversed and charged me yet again, even though I asked her to stop because there was still a charge showing. I STILL have a charge that I need to reverse! Sigh.
To boot, some of the electrical outlets didn't work and the fridge kept cutting off.
I credit the owner (?) who called me directly to apologize for both issues. (I had texted the number on a poster, thinking it was the manager, to ask they stop charging my credit card, and assume he received it.)
He apologized and offered to switch my rooms, but it took all day to make it happen and I had to ask multiple times. Awkward.
Lastly, the hot tub wasn't even lukewarm. Asked multiple times to have it turned up and they couldn't.
Cute B&B with potential, but missed the mark on a lot.
Comment from Hotel Management
3 Dec 2024 by Casa Virgilio, Hotel Management
Hi Tim, we apologize for the inconveniences, the fridge, ac and hot tub issues have all been addressed since your stay. We do apologize for missing the mark with you, we appreciate iate your feedback. Regarding the charges, the system has since been fixed, so that won't happen again. If any charges are still pending a refund please email us and let us know so they can be reversed right away. Again, we apologize for any and all inconveniences and hope to regain your trust. Thank you again for your feedback.
by A verified traveler
Posted 25 Nov 2024
Staff was amazing, enjoyed property and breakfast was amazing.
Comment from Hotel Management
29 Nov 2024 by Ixchel, Hotel Management
Thank you so much, Kelly! We loved having you here and hope to see you again. A big hug and best wishes for the end of the year!
by A verified traveler from Half Moon Bay
Posted 22 Nov 2024
SUPER staff, amazing breakfast (even for vegans, gluten-free folks, and children), lovely pool, and I could see iguanas across the canal one evening! It’s maybe a 15 minute walk to a lovely, warm beach. There are a couple restaurants just a couple blocks away. Cannot overemphasize how sweet the staff was. Bed and pillows were very comfortable. Endless free filtered water. Would stay here again!
Comment from Hotel Management
22 Nov 2024 by Ixchel, Hotel Management
Hello Jessica, Thank you so much for your comment and rating. It was truly a pleasure to host you, and we are delighted to hear that you enjoyed your stay. You are always welcome to return whenever you wish. Best regards,
by A verified traveler
Posted 24 Oct 2024
,Beautiful comfortable setting. Friendly, helpful staff. We will try to book here again, if visiting PV area. The beach is nearby and has great facilities to spend the day. Dog friendly too! Good restaurants nearby. We loved Shrimp and Beer. Best fried shrimp I ever and we have lived in Florida. Also liked Barracuda restaurant’s molecajete.
Comment from Hotel Management
24 Oct 2024 by Casa Virgilio, Hotel Management
Thank you Patricia, it was a pleasure to host you. Glad you had a great time. Looking forward to your next stay.
by A verified traveler
Posted 24 Aug 2024
We loved it and hope to return soon
Thank you!
Comment from Hotel Management
15 Sep 2024 by Casa Virgilio, Hotel Management
Thank you
by A verified traveler
Posted 10 Aug 2024
We always travel light from one place to another. This property doesn’t give you shampoo never had this experience before.
We had traveled around the world in the most strange and remote places and always had the basics.
Comment from Hotel Management
15 Sep 2024 by Casa Virgilio, Hotel Management
Thank you for your feedback. We are happy to report that we now provide shampoo, conditioner, soap and tissues in every bathroom. I'll take the opportunity to also mention that we have upgraded all the bed linens, pillows, drapes and much more. We are certain your next stay will be more comfortable.
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
11 May 2024 by Maria, Hotel Management
You're welcome! It was my pleasure to be at your house. I enjoyed our conversation as well. Sending you warm regards and blessings!
by A verified traveler
Posted 9 May 2024
The breakfasts were awesome. Just an absolute incredible hidden gem.
Comment from Hotel Management
9 May 2024 by Maria , Hotel Management
Muchas Gracias!, fue un placer recibirlos!
by A verified traveler
Posted 30 Apr 2024
Wonderful b&b. Large room with fridge, microwave, sink, tv, etc. Nice shower. Pool area has beautiful greenery and flowers. Breakfast was great (fruit, eggs, quesadillas, beans) . There are a few restaurants a short walk away and many more within 1-2km. Area seemed safe in gated community. Excellent value for price. I’d definitely stay here again!
Comment from Hotel Management
1 May 2024 by Maria , Hotel Management
"Thank you very much, we greatly appreciate your feedback and rating. It was a pleasure to host you and to make you feel comfortable and happy. Whenever you wish to return, you have your home here in Nuevo Vallarta."
by A verified traveler
Posted 3 Apr 2024
Comfortable, welcoming common areas. Excellent breakfast.
Comment from Hotel Management
4 Apr 2024 by Casa Virgilio, Hotel Management
Thank you very much for your feedback. We hope you will join us again :)
