Ratings based on 43 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Being in nature, the river, the views, remoteness
by A verified traveler
Great hotel
Posted 6 Feb 2024 on HotelsAmazing. Super clean room, huge comfy bed, great pool, good service and enjoyed the food at the restaurant
by A verified traveler
Posted 19 May 2023
by A verified traveler
Posted 22 Aug 2018
by A verified traveler
Posted 6 Aug 2018
the hotel was great and the attention even better. It was like being in your moms house. I fully recommend anyone who wants to go with a girlfriend, boyfriend or wife and also with friends.
Recommended
for Couplesby A verified traveler from Chile
Lovely hotel but could improve staff attitude
Posted 6 Mar 2018
Pros: location and the room
Cons: staff attitude
Location: located in the middle of a country club complex which is still under construction. There are bicycles available.
After finding the hotel, neither the GPS or Waze found the address check in was efficient. Room was lovely, apparently an upgrade from that booked.
However, from then things went downhill; bar staff were unfriendly, waited 10 minutes for 2 drinks before being told that there was no cassis or red berry liquor for Kir Royal, (that after having to explain what a Kir Royal was in the first place). Maybe that it was end of season malaise but hardly very professional.
Breakfast followed a similar trend, no teaspoons and when asked for was told to go and find one on another table. When it was pointed out that there were none on the tables a very flouncy dryng of a single spoon was completed.
There was no service around the pool area and no clean up around the pool when seating was vacated.
Recommended
for Couplesby A verified traveler
Wonderful for nature lovers
Posted 29 Jan 2018 on Orbitz
Pros: The facilities and the sorrounding
Cons: Get rid of the pink dinosaur.
Location: Mostly walk arround in the natural area.
My husband and I stayed at this hotel for 3 days. Our room was located on a beautiful park. It was spacious, very nicely decorated in a countryside style and had a wonderful view of the river (the Río de la Plata). The main hall was very cozy and “chic”, except for a big, tacky pink dinosaur statue that dominated the scene. The breakfast and meals were very good and the staff extremely helpful and courteous. The surrounding area is beautiful, with lots of native vegetation and birds, a real paradise for nature lovers. If you enjoy peace and quiet, this is a place for you.
by A verified traveler from Moscow
Stay needs training desperately.
Posted 24 Nov 2016This is a beautiful spot well worth the drive up from Colonia IF ONLY:
Staff was trained properly, one of the worst experiences we've had with employees at a hotel. It's as if they are terrified of the guests, they don't smile, seems utterly lost, disappear often..I think this is a case of "the fish stinks from the head down", as the manager never smile and walked past us multiple times without as much as a good morning. Totally ignored us when we checked out...
The restaurant wasn't simple a kitchen that reheated food. Our chicken was clearly microwaved to be warmed up and was incredibly dry. For the second night we simply drove in Carmelo to a supermarket and made a hotel room picnic.
There are lots of loud people at the pool who have no sense of how noisy they are. Babies crying and the parents have no etiquette to take the baby to their room (it's supposed to be a minimum age 18 hotel).
The entry to the resort is not friendly for luggage- gravel,an inelegant step up to a walkway and their is nobody to help with luggage. don't believe the shill review of this place on trip advisor indicating otherwise.
Skip it.
by A verified traveler
pleasant and comfortable stay
Posted 16 Aug 2016 on HotelsVery pleasant stay in a comfortable suite with all the nice complements...a nice day to be at the beach...
Recommended
for Everyoneby A verified traveler
Amazing place.
Posted 5 Feb 2016The place is beautiful, so stylish! My only opinion is that the food at the restaurant is ok, but not as good as I expected. Maybe you should have dinner at 'Finca Narbona', a very unique place, just blocks from the hotel.
