Ratings based on 236 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2023
Propert6 well maintained but it didnt feel like a luxury stay at all. There are very few in-room amenities (maybe I missed that in description): no coffeemaker, no iron available at all -literally have to contact housekeeping and they will pickup and iron items for you. Sounds nice but if you're just needing to run a few passes of steam and go, this doesnt work. Also no phone in room to contact front desk or housekeeping. You habe to ise WhatsApp. Furnishings were older (fine but not luxurious), tv super small and no outlet near the bed. Restaurant and staff were super and pool areas and bars were inviting. But wouldnt stay there again.
by A verified traveler
Posted 22 Jun 2023
Only one restaurant was open, but it is the rainy season so I guess that's how it is. One of the days my room was not cleaned. That was a little disappointing.
Comment from Hotel Management
22 Jun 2023 by Concierge Staff, Hotel Management
our apologies for the inconvenience caused, we look forward to seeing you on another visit.
by A verified traveler
Posted 9 Mar 2023 on Hotels
excellent location, great food and location
Comment from Hotel Management
14 Mar 2023 by customer service department., Hotel Management
Thank you for your visitWe look forward to seeing you next time.
by A verified traveler
Posted 9 Mar 2023
Very poorly maintained property
Our bathroom toilet alone had a loose toilet seat, the seat was missing bumpers, the caulking was moldy
When our room was last painted they did not paint all the way to the baseboards ect…
The one pool is missing so many tiles it took years to get that way it was difficult to get a server to acknowledge you for anything whether at the restaurant or the bar
Comment from Hotel Management
14 Mar 2023 by customer service department., Hotel Management
we apologize for all the inconveniences causedwe look forward to serving you on your next visit
by A verified traveler
Posted 8 Mar 2023
Comment from Hotel Management
11 Apr 2023 by Concierge Staff, Hotel Management
thank you for your ratingwe look forward to seeing you next time
by A verified traveler
Posted 5 Feb 2023
Liked the golf course was less than minute walk from hotel. Golf staff very good. Course condition was mediocre and greens very slow and like sandpaper. Did not like member of restaurant staff was suley. Did not like hotel did not have coffee maker in rooms or coffee in lobby. Also thought the beach was much closer. Didn't realize the hotel did not have restaurant. It was less than 5 minute walk but feel the website is misleading
Comment from Hotel Management
14 Mar 2023 by customer service department., Hotel Management
we apologize for the inconvenience we look forward to serving you on your next visit
by A verified traveler
Posted 14 Jan 2023
Check in was super easy! We unfortunately were unaware it was a holiday and the restaurants were closed; we had driven 2 hours in taxi after 3 hour boat ferry without a meal! The front desk staff were exceptional! They ordered us pizza for our inconvenience!! The included breakfast was delicious! Service was impeccable! We will be coming back!
Comment from Hotel Management
31 Jan 2023 by Concierge Staff, Hotel Management
Thank you for your commentwe hope to see you again
by A verified traveler
Posted 12 Oct 2022 on Orbitz
The staff and location
by A verified traveler
Posted 4 Sep 2022
Nice property, everything was clean, pool was nice as well.
by A verified traveler
Posted 18 Aug 2022
Not being able to get coffee before 8 am is a big drawback for me.
The bed was SUPER COMFY
