Ratings based on 814 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
This Hotel with their extremely friendly and professional staff went out of their way in order to cater to my needs and requests even from before my arrival.. For example placing and having an extra heater turned on in my room before my checking in time. They truly exceeded all my expectations along the way, to the point that I ended up extending my stay in this hidden gem of Prague. It is also so conveniently located, centric and close to train station and walking distance to all attractions and the best restaurants . Im looking forward stay here again whenever im back to Prague...
Comment from Hotel Management
28 Nov 2024 by Moses, Hotel Management
Dear Jorge,Massive thanks for this review, we are happy that you had a fantastic experience in our beautiful hotel.We look forward to hosting you next time.Kindly,Reception
by A verified traveler
Posted 21 Nov 2024
Excellent customer service.
Comment from Hotel Management
21 Nov 2024 by Eddie, Hotel Management
Dear Maria, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be rather sooner than later, we will be happy to welcoming you back. Best regards, Hotel ICON Team
by A verified traveler
Posted 5 Oct 2024
We moved to the Icon after we found the beds in our first hotel to be extremely hard and uncomfortable. The Icon touts that they use only Hastens beds which are hand-made and provide superior support and comfort. Quite honestly, the bed was nothing special; it was just as hard as the one at the hotel where we first stayed. Our room was small and had a sloped roof which became a hazard when getting out of one side of the bed. Though there were wine glasses and a corkscrew, the refrigerator was empty; every other hotel on our trip provided snacks, beer, wine, juice and water. With the exception of one woman who worked the front desk, had a bubbly personality and helped us procure dining reservations, there was absolutely nothing special about the Icon. Very ordinary.
Comment from Hotel Management
6 Oct 2024 by Valeria, Hotel Management
Dear Bruce,thank you for taking the time to provide us with review following your recent stay. We highly appreciate our guest's comments as they help us to improve our service, ensuring that we deliver an experience in line with our guest's expectations. Just a note, the quality of the beds is given by the mark Hästens, just that everyone has different preferences how hard or soft the beds should be, we appreciate your understanding. With best regards, Hotel Icon Team
by A verified traveler
Posted 4 Oct 2024
The breakfast was ok nothing special. Rolls were nice.
Comment from Hotel Management
4 Oct 2024 by Valeria, Hotel Management
Dear Kevin, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regardsHotel Icon Team
by A verified traveler
Posted 3 Oct 2024
No bar as advertised, and one room we booked was very cold. Conveniently located. Rooms and hotel very clean, breakfast good.
Comment from Hotel Management
4 Oct 2024 by Valeria, Hotel Management
Dear Claire, thank you for sharing your review following your stay at our hotel. Just a note, the weather is changing fast these days and we always try to adjust the temperature, so everyone feels comfortable, we appreciate your understanding.The bar is a part of the Indian restaurant and stands at your disposal.We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regards Hotel Icon Team
by A verified traveler
Posted 2 Oct 2024
We had a great stay at the hotel! The staff was so welcoming and helpful.. Hotel's location is great and we basically walked everywhere.
The room wasn't as quiet as we hoped even though it was in the upper floor, but other then that we highly recommend staying at the Icon Hotel.
Comment from Hotel Management
2 Oct 2024 by Valeria, Hotel Management
Dear Lital, thank you very much for your valuable review regarding your recent stay with us. We were very pleased reading about your great experience with us. We appreciate that you enjoyed many aspects of our hotel. We hope to welcome you back to our hotel soon again. With best regards, Hotel Icon Team
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Eddie, Hotel Management
Dear Christopher, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regards Hotel Icon Team
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Valeria, Hotel Management
Dear Gregory, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regards Hotel Icon Team
by A verified traveler from Middletown
Posted 23 Sep 2024
Very friendly staff and a plentiful free breakfast
Comment from Hotel Management
24 Sep 2024 by Eddie, Hotel Management
Dear Evelyn, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regards, Hotel Icon Team
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Eddie, Hotel Management
Dear Joel, thank you for sharing your review following your stay at our hotel. We are pleased you had an enjoyable stay. We hope that your next Prague city break will be sooner than later, we will be looking forward to welcoming you back. With best regards Hotel Icon Team
