Ratings based on 126 Verified Reviews

3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from CENTRE HALL

Posted 23 Jun 2024 on Travelocity
Old. Very small. Ac didn’t work, light in bathroom was constantly on and couldn’t turn off.
5 out of 5
by A verified traveler

Posted 30 Nov 2023
Nice quiet room, didn't like smoke smell in lobby though, so thankful that didn't permeate rooms.
3 out of 5
by A verified traveler

Posted 7 Sep 2023
Staff friendly, good parking for six cars in the garage..rooms Adequate for one night. Good location. Breakfast was terrible, like faulty towers, one person trying to do reception, set tables, wash up and probably cook too. No plates, no cutlery, quite chaotic, not worth 12 euros..
5 out of 5
by A verified traveler

Posted 17 Dec 2019 on Hotels
Comment from Hotel Management
16 Feb 2020 by Jérôme C., Directeur Comfort Hotel Cecil Metz Gare, Hotel Management
Cher Stephen, Nous vous remercions d'avoir donné un 10/10 à votre séjour au Comfort Hotel Cecil Metz Gare. Au plaisir de vous accueillir de nouveau pour un prochain séjour à Metz. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Dec 2019
3 out of 5
by A verified traveler

Posted 17 Sep 2019
Good, convenient location, with adequate parking space. Staff always on hand if needed. Nice that we were provided with a fan as the room got hot in the afternoon. We had some problems logging in to Wifi and not everything was quite as we might have hoped with the bathroom. Shower looked dirty when we arrived and it had no curtain until the very last day of our stay. TV channels were very limited. The bed linen was basic, but clean and tea/coffee were replaced as needed. Room did not look anywhere near as nice as the pictures online!
Comment from Hotel Management
21 Sep 2019 by Safaa, Hotel Management
Hello, We thank you for your comment. We take your remarks into consideration and we apologize for the inconvenience and unfulfilled expectations. You are still welcome at the Cécil Hotel for a possible future stay in Metz where we will make sure you have a better experience ! See you soon !
4 out of 5
by A verified traveler

Posted 21 Aug 2019 on Hotels
This is a good, basic and very affordable hotel. It is close to the station and a short walk from the centre of the old town. The decor is a little dated now, but it is fine. I didn't see an air-conditioning unit in the room, but it was not so hot when I visited, and the room temperature was perfect. My only small complaint was not being given a WiFi access code and finding out upstairs in the room that you had to ask for a code downstairs - it would be easy to give this as most hotels do when you check in - but it's minor and easily fixed.
Comment from Hotel Management
21 Aug 2019 by Safaa, Hotel Management
Hello, We thank you for your comment. We are sorry for the WIFI Code, you're right. Normally, we give it to the costumers at the Check In. You are welcome in Cécil Hôtel. See you soon,
3 out of 5
by A verified traveler

Posted 19 Aug 2019
Good location short walking distance to train Spacious room. Comfortable bed but saggy Unfortunately the modern appearance in photos misleading -installed in very poorly maintained room. Wifi virtually unusable over 48 hour period. Stairs need a good clean
Comment from Hotel Management
21 Aug 2019 by Safaa, Hotel Management
Hello, We thank you for your comment and take into account your remarks. We apologize for any inconvenience you have encountered. We do our best to make your stay as you expect it. You will always be welcome in our hotel. Sincerely,
3 out of 5
by A verified traveler

Good value for money but in need of a bit of TLC.

Posted 10 Aug 2019 on Hotels
The hotel is good value-for-money for a 1-night stay. The inside car park, although very tight, is good for drivers who want to leave some luggage in the car. It's a great location close to all the main sights. Only problem it's a bit tatty with flaking leatherette chairs and crumbling balcony (complete with cigarette butt). However, we had a good night's sleep and in 5 mins we're on the autoroute to continue our journey.
Comment from Hotel Management
12 Aug 2019 by Safaa, Hotel Management
Hello, We thank you for your comment and sharing your opinion. We do our best to make your stay a pleasure. We are sorry for the state in which the balcony was. Nevertheless, we hope to see you again at the Cécil Hotel. See you soon.
4 out of 5
by A verified traveler

Brilliant find

Posted 9 Jun 2019 on Hotels
Brilliant find - local to all we needed in Metz with very friendly staff. Will definitely be using Hotel Cecil again in the future.
Comment from Hotel Management
27 Jul 2019 by Safaa, Hotel Management
Thank you for your comment, we are at your service. You are welcome at Cecil Hotel, see you soon !
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