Ratings based on 32 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
Good value hotel with friendly helpful staff
Comment from Hotel Management
31 Jan 2024 by Marie-Françoise KOWINE, Hotel Management
Hello,Thank you very much for your positive feedback! We are delighted to hear that you enjoyed our hotel and found our value for money to be satisfactory. It is also a great pleasure to know that our staff helped to make your stay a pleasant one. We look forward to welcoming you back on your next visit. Thank you again for your kind words!Best regards,Marie-Françoise KOWINE
by A verified traveler
Posted 30 Jan 2024
Staff are really helpful and go above and beyond to assist. Breakfast was more than enough for one person with an amazing variety. Staff are really helpful with booking a taxi. Key tip have cash to pay for taxi.
Comment from Hotel Management
31 Jan 2024 by Marie-Françoise KOWINE, Hotel Management
hello,We are delighted to read your positive comment! Thank you so much for your kind words about our staff and the varied breakfast. We are delighted that our team was able to help you with the taxi booking. Your tip about cash for the taxi is very useful, and we will share it with future guests. We hope to welcome you again soon during your next stay. Thank you again for your valuable feedback!Best regards,Marie-Françoise KOWINE
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
31 Jan 2024 by Marie-Françoise KOWINE, Hotel Management
Hello,The entire Gondwana Hôtel team would like to thank you for your note and hopes to see you again for a future stay.Yours faithfullyMarie-Françoise KOWINE
by A verified traveler
Posted 27 Dec 2023
Hotel was a good stay and the staff is lovely. But the air con went out halfway through the stay and the bed could have been cleaner. The reception also had little to no recommendations for non-locals which was rather inconvenient. The breakfast was great and extremely filling, very friendly and sweet ladies at the dining. Ultimately location wasn't the best but the hotel and amenities were relaxing and nice.
Comment from Hotel Management
11 Jan 2024 by Marie-Françoise KOWINE, Hotel Management
Good morning,We really appreciate your detailed comments about your stay. We are delighted that you found our staff charming and that breakfast was excellent with lovely service from the ladies in the dining room.However, we are very sorry to hear that the air conditioning had problems during your stay and that the bed did not meet your expectations in terms of cleanliness. We take these concerns seriously, and apologise for any inconvenience this may have caused. Your comfort is our priority, and we would have liked the opportunity to resolve these issues during your stay had we been informed.Regarding the recommendations for non-locals, we regret that you did not find the information useful at reception. We will review this closely to ensure that our teams are better informed and prepared to provide recommendations tailored to the needs of all our guests.We are pleased that despite these inconveniences, you enjoyed the relaxing atmosphere of the hotel and its facilities. Your feedback is invaluable to us, and we look forward to the opportunity to welcome you back and provide you with an even better experience. Please do not hesitate to contact us directly if you have any further comments or are planning a future stay. Thank you for your feedback.Best regards,Marie-Françoise KOWINE
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
23 Aug 2023 by Rose de Lima, Hotel Management
Bonjour Daeun,NOus vous remercions pour la notation et espére vous revoir.Cordialement,Rose de Lima
by A verified traveler
Posted 12 Jul 2023
Comment from Hotel Management
13 Jul 2023 by Delphine, sales manager, Hotel Management
Dear client,Thank a lot for your notation.We are glad to see that you spend a nice stay with us.Sincerely,
by A verified traveler
Posted 8 Jul 2023 on Wotif
Lovely and super helpful staff
Comment from Hotel Management
13 Sep 2023 by Delphine, sales manager, Hotel Management
Dear Madame,Thanks a lot for your review. We are delight that you enjoyed your stay with us.Sincerely,
by A verified traveler
Absolutely must stay
Posted 29 Jun 2023 on HotelsSuper friendly and absolutely amazing with a family. Toys and very accommodating. Breakfast is awesome and in a beautiful and peaceful setting. Close to market and supermarket and port.
Comment from Hotel Management
1 Jul 2023 by Rose, Hotel Management
Dear Brendon,Thank you for your wonderful review! We're delighted you had a great time with your family. We're glad you enjoyed our friendly service, the toys, and the beautiful breakfast in a peaceful setting. Our location close to the market, supermarket, and port makes exploring convenient.Hope to welcome you back soon!Best regards,Rose de lima
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
7 Jun 2023 by Rose de Lima, Hotel Management
Merci pour votre notation et espère vous revoir bientôt.Bonne journée
by A verified traveler
Posted 16 Dec 2022 on Wotif
Comment from Hotel Management
1 Jul 2023 by Rose, Hotel Management
Bonjour,Nous vous remercions pour votre note généreuse.Nous espérons vous revoir au Gondwana.Cordialement,Rose de Lima
