Ratings based on 348 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The hotel is not walkable to any of the main tourist sites. The hotel staff were unfriendly, we had our first night in a room with no airconditioning and the night hotel manager gave a lame story that it was usually how it works during winter, aircon is off and told us to open the window instead. Smell of sewerage coming out of the bathroom and they kept convincing us there is nothing wrong until on day 2 where we kept insisting for a room change, they very hesitantly transferred us to another room where the aircon WAS WORKING. There are no coffee/ tea facilities or small fridge unlike other Ibis hotels. Everytime you ask a question to staff they were arrogant and made us feel unwelcome. Only one of them understood what being in hospitality means.
by A verified traveler
Posted 18 Nov 2024
The beds were extremely comfortable, and the cleanliness was exceptional. The staff was courteous. The hotel is near the shopping center (3 mins. walking), park and other commercial businesses (restaurants, stores), and metro rail station (10-15 mins).
by A verified traveler
Posted 12 Oct 2024
The hotel is in a convenient location, between two shopping malls and within walking distance to two metro stations. However, the staff was not very friendly, and the amenities in the guest room are bare minimum.
by A verified traveler from Brentwood
Posted 5 Oct 2024
Close to work location - surrounded by hills; seemed safe even past 11:00 pm around the property
by A verified traveler
Posted 1 Oct 2024
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by A verified traveler from Manville
Posted 8 Sep 2024
The air conditioning did not work. The maintenance of the room was not the best. No wash cloths. No clean comforter.
by A verified traveler
Posted 29 Aug 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024
1).ROOMS TOO SMALL.
2). NO PARKING.
by A verified traveler
Posted 22 Jun 2024 on Hotels
by A verified traveler
Good, friendly
Posted 10 Jun 2024 on HotelsNothing really to say. No problem. Friendly staffs. The key cards are a bit on and off but not a problem as we had spares
