Ratings based on 977 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Overall ok stay placed small like moth balls and shower head hadn’t working properly
Comment from Hotel Management
25 Jun 2024 by Customer Service, Hotel Management
Kelly,Thank you for sharing your feedback. It's great to hear your overall stay was satisfactory. Your comments about the scent and the shower have been noted, and the team will review these aspects to ensure a better experience in the future.The team at Hampton Inn Baltimore White Marsh aims to provide a comfortable experience, and your input helps us improve. We hope to welcome you back soon.
by A verified traveler
Posted 19 Jun 2024
Pool was dirty.
Comment from Hotel Management
19 Jun 2024 by Customer Service, Hotel Management
Joseph, thank you for your feedback. The Hampton Inn Baltimore White Marsh values clean and well-maintained amenities. The team will look into improving this aspect. We're pleased you chose to stay with us and hope to provide an even better experience on your next visit.
by A verified traveler
Posted 18 Jun 2024
Place was fine
Comment from Hotel Management
19 Jun 2024 by Customer Service, Hotel Management
Bryan, thank you for sharing your feedback. The team at Hampton Inn Baltimore White Marsh is glad to know you had an acceptable experience. We're looking forward to welcoming you back.
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Customer Service, Hotel Management
DonnaMarie, thank you for your positive rating! The team at Hampton Inn Baltimore White Marsh is delighted that you enjoyed your stay. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 17 Jun 2024
Checking in was easy
Comment from Hotel Management
18 Jun 2024 by Customer Service, Hotel Management
Vicki, thank you for your review! We're pleased to hear that you found the check-in process easy at Hampton Inn Baltimore White Marsh. We hope to welcome you back soon for another smooth stay!
by A verified traveler
Posted 9 Jun 2024
Ice machine broken. Room smelled like smoke, we did not know it had been a smoking room. No USB ports in the room. The door was difficult to open. And it was over $250 a night!
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Nancy, thank you for taking the time to share your feedback. We regret to hear about the inconveniences you encountered during your stay. Your comments are important, and our team will investigate the issues you mentioned. The aim is to ensure a more comfortable experience in the future. We appreciate your input and hope you will consider giving us another opportunity.
by A verified traveler
Posted 9 Jun 2024
There were no curtains in the room which allowed anyone to look into my first floor room. The woman who greeted me, Siama was rude and unfriendly.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Monique, thank you for taking the time to share your feedback. Your comments regarding the window coverings and the service you experienced are concerning to us. Your input is valuable, and it helps us address areas that need improvement. We hope to have the chance to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Alexk, thank you for your excellent rating! The team at Hampton Inn Baltimore White Marsh is delighted to know you had a fantastic stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
Lady at the desk was so helpful. Room was very nice. I think this will be my go to hotel when m here in Baltimore
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Lilu, thank you for your fantastic feedback! The team at Hampton Inn Baltimore White Marsh is thrilled to hear our desk colleague was helpful and that you enjoyed your room. We're delighted to be your go-to place in Baltimore and look forward to your next visit!
by A verified traveler
Posted 31 May 2024
The staff was accommodating
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Doyle, thank you for sharing your experience. The team at Hampton Inn Baltimore White Marsh is delighted to have been accommodating during your stay. We look forward to welcoming you back soon!
