Ratings based on 17 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel not open and is a building site
Posted 16 Aug 2021 on HotelsI turned up and the hotel was an active building site and closed.
The builders were really helpful, great people rang the owner defended my case checked and confirmed I had a booking.
The owner 'not my problem, he needs to contact the booking agent'
Hotels.com 'virtual advisor' was about as much use as a chocolate teapot. Couldn't find anywhere to stay, drove home
Comment from Hotel Management
22 Aug 2021 by Hannah, Hotel Management
Sorry for the unpleasant experience you had with us, Tim! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Hannah!
by A verified traveler
Disappointing
Posted 23 Jan 2020 on HotelsThis hotel is listed as an aparthotel so realised facilities would be limited. Visit started badly as the hotel is on the A52 between Nottingham and Grantham and on the night of our visit the A52 was closed for repairs outside Nottingham so had to go on a 12 mile detour in foggy conditions, then struggled to find the hotel as using the hotel postcode in my SatNav doesn't get you there and as there is no road lighting nearby it is very difficult to see the hotel in the dark! Using directions from the hotel receptionist we finally made it - just in time, as reception closes at 10pm and if you arrive after this you can't check in till the following day - this needs to be made much clearer on the Hotels.com website which is confusing as it says "24 hour front desk" under "Main Amenities". There is a telephone number provided for out of hours support but no telephone is provided and there was no signal for my mobile phone network, so could not access out of hours support, which I needed as the receptionist did not provide the password to access the wifi and the only information provided in the room is an A4 sheet about the history of the local area. I considered pulling the wifi repeater off the wall in the corridor outside our room to find the code but it was just a bit too high up for me to do this. So what was left of the evening was spent with no means of outside communication whatsoever. Fortunately the TV worked fine. Apologies for this ramble needed to get this off my chest
Comment from Hotel Management
23 Jan 2020 by Kelly Walker , Hotel Management
Dear Phillip,
Thank you for providing your feedback, we are disappointed to learn that your stay did not meet your full expectations on this occasion.
Unfortunately on the evening of your arrival the reason for the diversion was due a very serious accident on the main A52, which caused the road to be closed for a length of time.
In regards to the hotels.com website wording, we will most certainly address what they are advertising. Our normal check in time is between 3pm - 10pm, however on request we often accommodate our guests outside of these timings. The hotel would certainly not expect any guest to be unable to check in until the following day. We do display a notice on the main front doors, explaining if entry is required outside of these times to call us directly for assistance. There is always a member of the team available on site for the health & safety of our guests.
We are sorry that you had an issue with your mobile signal, I do recall that the weather that evening was very poor and being in a rural location this can at times affect signalling locally too.
In regards to our Wifi password, we will certainly take your suggestion to have a card located in each bedroom moving forwards.
Once again we are sorry for any inconvenience, we do hope that you will consider us again in the future and allow us to restore your faith within Hotel Belvoir.
Kindest regards
Kelly Walker
General Manager
by A verified traveler
Posted 2 Dec 2019 on Hotels
Comment from Hotel Management
2 Dec 2019 by Team Belvoir , Hotel Management
Dear Guest,
We are saddened to receive your review score. You explained that you wished to depart early as you stated you had chosen the incorrect location. Had you have made us aware at the time that you had any issue with your stay, we would have course rectified matters for you.
Kind regards, Team Belvoir
by A verified traveler
Posted 25 Nov 2019
Comment from Hotel Management
27 Nov 2019 by Stephanie, Hotel Management
Thank you for your review, we appreciate your feedback!
by A verified traveler
Posted 16 Nov 2019 on Hotels
Comment from Hotel Management
16 Nov 2019 by Stephanie, Hotel Management
Thank you for your review, we appreciate your feedback!
by A verified traveler
Great place
Posted 13 Nov 2019 on HotelsExcellent stay. Very friendly, helpful staff. Clean and comfortable, great location. No restaurant on site at the moment, but we knew this so went prepared and lots of places nearby to eat. Some nice country pubs nearby, Redmile just a few.miles up the road with nice country pubs, or Bingham has every kind of eatery you could need. Lovely and quiet. Very good shower. It was perfect for us visiting parents.
Comment from Hotel Management
14 Nov 2019 by Team Belvoir, Hotel Management
Thank you for providing feedback following your recent stay with us! We are pleased that you enjoyed your time with us and hope to welcome you again in the near future.
by A verified traveler
Posted 4 Nov 2019 on Hotels
Comment from Hotel Management
4 Nov 2019 by Stephanie, Hotel Management
Thank you for your review, we appreciate your feedback!
by A verified traveler
Posted 2 Nov 2019 on Ebookers
Comment from Hotel Management
4 Nov 2019 by Stephanie, Hotel Management
Thank you for your review, we appreciate your feedback!
by A verified traveler
Posted 30 Oct 2019 on Hotels
Lovely place, helpful staff, everything clean and in good condition. Just what we needed for a easy stop off - would happily stay again.
Comment from Hotel Management
30 Oct 2019 by Team Belvoir , Hotel Management
Thank you for taking the time to provide such lovely feedback! We hope to welcome you again in the near future.
by A verified traveler
Posted 29 Oct 2019 on Hotels
Comment from Hotel Management
29 Oct 2019 by Team Belvoir , Hotel Management
Thank you for your 10/10 feedback! We are delighted you enjoyed your stay & we hope to welcome you again soon!
