Ratings based on 951 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Large room, clean and really comfortable, spacious bed. Great night sleep
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 29 Dec 2024
Great stay and staff fab as always
by A verified traveler
Posted 27 Dec 2024
Stayed here many times before and the service levels are always great. Special thanks to Rob on the front desk who always gives a warm and professional first impression. We’ll be back..
by A verified traveler
Posted 22 Dec 2024
Good location, walkable to Winter Wonderland and other central attractions. Secure underground car parking. Super easy and convenient to check in online prior to arrival and getting a digital room key so you can go straight to your room. I stayed in a junior suite and was pleased with the spaciousness and having a sitting room separate from the main bedroom area with plenty of storage space, convenient amenities and comfortable bed. This was on the 10th floor and I could still hear the noise of trams and traffic throughout the night despite having the main window and the glass shutters closed. Bathroom could do with a bit of maintenance to modernise it (shiny metal sink, outdated taps in the shower over a bath) but nevertheless still a big bathroom. Breakfast was my favourite part - a warm greeting each morning and plenty of fresh hot and cold choices for starting your day right. Friendly reception staff. My only minor criticism was the options for opting out of daily room cleaning; a bottle of wine was on offer which I opted for, and when I went to claim it at reception they said the app was out of date and they no longer offer bottles of wine; this was replaced with a drinks voucher in the bar.
Comment from Hotel Management
26 Dec 2024 by Olga, Hotel Management
Dear Beth, thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay with us and that our staff went above and beyond to provide you with excellent service. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards, Olga
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Friendly staff, rooms nice, breakfast great.
by A verified traveler
Posted 7 Dec 2024
Wonderful stay excellent staff woul definitely recommend and stay again
Comment from Hotel Management
9 Dec 2024 by Mimi, Hotel Management
Thank you for taking the time to write us your feedback, Martin, We're thrilled to know that you rated your stay so highly and you were impressed with our great staff. We cannot wait to welcome you back and deliver another 10/10 visit next time. Kind regards,
