Ratings based on 228 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Our room at The Portobello Hotel was huge and richly decorated...we loved spending time in it ,which is unusual for hotel rooms. Breakfast was delightful. Staff was very accommodating including keeping our bag as we went off to Egypt. Hotel is walking distance to Portobello market and lots of great restaurants and Holland Park!
Comment from Hotel Management
30 Oct 2024 by Tomasz / House Manager, Hotel Management
Hello Lesley,Thank you so much for your fantastic review. We are truly delighted that you were fully satisfied with your recent stay at The Portobello Hotel, and are glad that you found our front desk assistance helpful. We hope to welcome you back on your next trip to London
by A verified traveler
Posted 23 Oct 2024
Overall, this is the hotel for you if you want to live in cute quaint house in Notting Hill, and not in a soulless high rise hotel. The aesthetics are definitely the draw card here. If this isn't your main concern, then there are other better options. See my list of pros and cons:
Pros:
*The room is very cute. Feels like living in a period drama. High ceilings with big windows for views and lots of natural lighting.
*Service was good and proactive.
*The street the hotel is on is like a cul de sac. It is very cute. The hotel makes you feel like you actually live in London rather than simply in a hotel. The street felt safe and quiet.
* Large closest for putting away clothes.
* The bed was really large.
Cons
* Location was okay but not as convenient as other places I've stayed at. Notting Hill station is a 10 min walk from the hotel and supermarket and pharmacy is also about a 10 minute walk.
*Shower was way too small, even as a petite female. I had to dry myself in the bedroom as no space.
* The property is old and so you would often hear doors closing and people talking through the walls, which would disturb sleep
* Although there is someone manning the desk near the front door at all times, there is no pin or lock or security to open the front door and so strangers could just enter the hotel. No security in the hotel as far as I am aware other than the concierge person
*The bed mattress was too soft and my entire body sank into the bed, which caused some muscle aches.
Comment from Hotel Management
24 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Helen,Thank you for your honest review. Whilst we appreciate all your compliments we are sorry that you were not fully satisfied with your recent stay with us. In regards to the front door, please note that we always lock them in the evening, and we verify every person that comes to the hotel. The mattress in the room seems to be slightly depressed therefore we would like to reassure you that we are replacing it as soon as possible. On a more positive note we are very glad that you found our staff helpful and proactive, and hope to welcome you again on your next trip to London
by A verified traveler
Posted 18 Oct 2024
Absolutely amazing! Stayed for our honeymoon and will definitely be returning :)
Comment from Hotel Management
24 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Madeline,Thank you for your 5/5 review. We are thrilled that you were fully satisfied with your recent stay with us and hope to welcome you back in the near future
by A verified traveler
Posted 15 Oct 2024
Stylish and b comfortable. I’d definitely come back.
Comment from Hotel Management
17 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Andrea,Thank you for your positive feedback. We are very glad that you were satisfied with your recent stay with us, and look forward to welcoming you back in the near future
by A verified traveler
Posted 11 Oct 2024
The property is in a great location and still quiet at night. The bed was extremely comfortable but the room a little cramped and the bathroom very small.
Comment from Hotel Management
17 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Mary,Thank you for your review. I am very glad that you found the bed comfortable, however am sorry that you were dissatisfied with the bathrooms. Next time we will do our best to offer you a bedroom with a larger bathroom.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Yvonne,Thank you for you 5/5 score. We are glad that you enjoyed your stay with us and hope to see you again soon
by A verified traveler from Seattle
Posted 29 Sep 2024
Unique decor. Great staff. Quiet room.
Definitely recommend!
Comment from Hotel Management
6 Oct 2024 by Tomasz / House Manager, Hotel Management
Dear Lindsey,Thank you for your great feedback. We are glad that you enjoyed your stay and appreciate how attentive our front desk team is. We hope to welcome you back in the near future.
by A verified traveler
Posted 24 Aug 2024
It was very cosy and comfortable. Beautifully decorated and the wall murals were special. Liked the honesty bar concept. Friendly and helpful staff. I’ll look forward to another visit.
Comment from Hotel Management
6 Sep 2024 by Tomasz / House Manager , Hotel Management
Dear Christine, Thank you so much for your positive review, we are very glad that you fully enjoyed your recent stay with us, and that you really liked our honesty bar. We look forward to welcoming you back in the near future
by A verified traveler
Posted 2 Aug 2024 on Hotels
Very enjoyable stay, hotel is ideally located for portobello market, friendly and helpful staff
Comment from Hotel Management
9 Aug 2024 by Tomasz / House Manager, Hotel Management
Thank you so much. We are delighted that you were fully satisfied with your stay with us, and hope to welcome you back in the near future
by A verified traveler
Posted 27 Jul 2024
Beautiful room, mood, atmosphere.
Comment from Hotel Management
2 Aug 2024 by Tomasz / House Manager, Hotel Management
Hello Omar, Thank you so much for your positive feedback. We are thrilled that you fully enjoyed your stay with us and hope to see you again in the near future.
