Ratings based on 963 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
They dont take cash. Really dumb for tourists who want to use cash
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Superb location near Norwich Cathedral. Lovely characterful old building complex which was spotless. Friendly staff and a decent breakfast buffet (just steer clear of the awful ketchup and brown sauce). However , if you are going to put an iPad in each room which supposedly has guest information, then make sure it's charged for use. I reported this on the day of arrival, and it was not rectified over the next three days. Whichever stylist or designer thought it was a good idea to have the whole surface of the bathroom mirror dotted with simulated tarnish should be sacked immediately and banned from making any other stupid style over function choices.
by A verified traveler
Posted 9 Nov 2024
Great location
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 30 Oct 2024
The ares is perfect for ease of city centre, cathedral quarter,Magdelan Street unique shops
by A verified traveler
Posted 24 Oct 2024
We loved the fact it is the oldest hotel in the UK!
A beautiful well cared for property in the heart of Norwich. The cathedral visible from our window as well as easy access to the city centre, all within a short walking distance.
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 10 Oct 2024
Very comfortable hotel, with helpful and plentiful staff, in a good location. Claims to be the oldest hotel in Britain, which might explain why no lifts and thus,
several small or modest staircases - both up and down - to get to/from our large and well equipped room. No obvious offer of help with our bags to the room (which might be helpful for some). Never saw a chambermaid but they did a first rate job.
There was a function going on one evening which was a bit noisey until late, and then a few doors slamming.
The room heating is unusual. Although there is a thermostat in the room, which we tried, in fact you have to telephone reception to change the temperature in the room ! Weird.
But overall highly recommended.
by A verified traveler
Posted 7 Oct 2024
I appreciated the history of the hotel and its location. Staff were very helpful.
