Ratings based on 685 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Nice room but noisy due to people moving around on floor above, loose flooring I suppose.
Comment from Hotel Management
12 Nov 2024 by Hannah, Hotel Management
Hi Phil,Really sorry about the noise you could hear. We are glad you enjoyed the other aspects of your stay and look forward to seeing you again :-)
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hannah, Hotel Management
Hi Darren,Thank you so much for taking the time to leave us a review, it's much appreciated! We hope to see you again :-)
by A verified traveler
Posted 5 Nov 2024
Great hotel, great staff, great dinner, great breakfast!!!
Comment from Hotel Management
8 Nov 2024 by Hannah, Hotel Management
Hi Matthew,Thank you so much for the brilliant review! We are over the moon to hear you enjoyed your stay with us and we hope to see you again soon :-)
by A verified traveler
Posted 3 Nov 2024
Good location to visit Norwich, exceptional staff
Comment from Hotel Management
8 Nov 2024 by Hannah, Hotel Management
Hi Alan,Thank you for taking the time to leave a review, and especially the comment regarding our lovely team! It's much appreciated.Hopefully we will see you again :-)
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hannah, Hotel Management
Hi Phil,Thanks for the feedback, we look forward to welcoming you back again :-)
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hannah, Hotel Management
Hi Phil, I can see you've sent another review through for your stay. Again we are really sorry to see that we didn't meet your expectations this time round, and please do get in contact with us if you wish to provide any feedback :-)
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hannah, Hotel Management
Hi Phil,Really sorry to see that we didn't meet your expectations this time round. Please do get in contact with us if you wish to provide any feedback as we are always looking for ways we can improve. We hope you give us another chance :-)
by A verified traveler
Posted 28 Sep 2024
A warm welcome, nice, clean and tidy room.
Comment from Hotel Management
30 Sep 2024 by Hannah, Hotel Management
Hi Matthew,Thank you so much for the lovely review! We really appreciate it. We look forward to welcoming you back on day :-)
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hannah, Hotel Management
Hello Magdalene,Thank you so much for taking the time to leave us a review! We are happy you enjoyed your stay with us and we look forward to welcoming you back in the future :-)
by A verified traveler
Posted 10 Sep 2024
Very nice place and staff friendly. Would go back
Comment from Hotel Management
10 Sep 2024 by Hannah, Hotel Management
Hi Isabel,Thank you so much for the review! We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back :-)
