Ratings based on 225 Verified Reviews

4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Nov 2024
4 out of 5
by A verified traveler

Posted 18 Oct 2024
Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Sep 2024
3 out of 5
by A verified traveler

Posted 10 Sep 2024
Great location and comfortable beds but the rooms need to be refurbished
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Aug 2024 on Hotels
4 out of 5
by A verified traveler

Mixed feelings about this hotel

Posted 7 Jun 2024 on Hotels
The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jun 2024 on Hotels
3 out of 5
by A verified traveler

Not for business, ok for pleasure

Posted 28 May 2024 on Hotels
I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 May 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 May 2024 on Hotels
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