Ratings based on 539 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
I will use again when I go back to norwich
Comment from Hotel Management
17 Dec 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating Robert
by A verified traveler
Posted 16 Dec 2024
A little dated
by A verified traveler
Posted 16 Dec 2024
Friendly staff
by A verified traveler
Posted 4 Nov 2024
The location was good and ample parking. The property and facilities were however very dated throughout
Comment from Hotel Management
4 Nov 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating
by A verified traveler
Posted 4 Nov 2024
We had a very comfortable stay, great location, friendly, helpful staff.
Comment from Hotel Management
4 Nov 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your kind review Hilary, i am glad you had a great stay
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your kind rating
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating
by A verified traveler
Posted 20 Sep 2024 on Hotels
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Comment from Hotel Management
29 Sep 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by Mercure Norwich Hotel, Hotel Management
Thank you for your rating
