Ratings based on 752 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Clean , staff very friendly and helpful , food was excellent.
Shower tray doesnt hold the water and doesn't drain properly, having to wipe up bathroom floor after shower .
by A verified traveler
Posted 28 Dec 2024
Lovely
Comment from Hotel Management
29 Dec 2024 by hi norwich, Hotel Management
Dear SharonThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee Hanner Night GSM
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by hi norwich, Hotel Management
Dear CharlotteThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee Hanner Night GSM
by A verified traveler
Posted 19 Dec 2024
Very nice stay. Staff were very helpful and accommodating. Rooms could do with a refresh and a thorough clean. Breakfast was great, lots of options. Pool and spa was a perfect way to end the stay.
Comment from Hotel Management
20 Dec 2024 by hi norwich, Hotel Management
Dear ShannonThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by hi norwich, Hotel Management
Dear ElizabethThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM
by A verified traveler
Posted 14 Dec 2024
Lovely staff at the bar
Very helpful
And welcoming receptionist
Comment from Hotel Management
15 Dec 2024 by hi norwich, Hotel Management
Dear NatteeravadyThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM
by A verified traveler
Posted 8 Dec 2024
Very limited menu and even then 3 items not available on a Friday evening 😕
Comment from Hotel Management
10 Dec 2024 by hi norwich, Hotel Management
Dear JohnThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will be sure to pass your comments on We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee Hanner Night GSM
by A verified traveler
Posted 30 Nov 2024
Good staff at reception and friendly welcome
Limited food selection and poor dining surroundings
Bar staff not v friendly and limited beef selection
Comment from Hotel Management
1 Dec 2024 by hi norwich, Hotel Management
Dear DermotThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee Hanner Night GSM
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by hi norwich, Hotel Management
Dear CharliThank you for your excellent rating of your experience at Holiday Inn NORWICH. We hope to see you again soon. Sincerely, Lee Hanner Night GSM
by A verified traveler
Posted 24 Nov 2024
Very relaxing and uncomplicated
Comment from Hotel Management
25 Nov 2024 by hi norwich, Hotel Management
Dear KeithThank you for taking the time to tell us about your experience at Holiday Inn NORWICH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again soon. Sincerely, Lee Hanner Night GSM
