Ratings based on 996 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
They should not say they provide breakfast- coffee and a granola bar is not a breakfast
Comment from Hotel Management
18 Jan 2025 by Hotel Management, Hotel Management
Dear Matt,Thank you for sharing your feedback. We truly appreciate your recognition of our hardworking staff, and we’ll ensure your kind words are shared with them. We acknowledge your concerns about room upgrades, including mattresses and window treatments, and are committed to addressing these areas to enhance guest comfort. Your input is invaluable, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 Jan 2025
Good
Comment from Hotel Management
6 Jan 2025 by Hotel Management, Hotel Management
Dear Beatrice, Thank you for your kind review! We are delighted you had a positive experience at Extended Stay America and look forward to welcoming you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 5 Jan 2025
I would not stay here again if my life depended on it. We waited over an hour PAST check in time for our room to be ready. During which time we waited in the lobby and heard the front desk staff laugh in the faces of customers who traveled hours to be told they were double booked. Three couples came in and were told their rooms were unavailable and that there was nothing they could do and nowhere for them to go. The hotel smelled disgusting and the room was dirty despite us waiting so long for it to be “cleaned”. The front desk staff laughed at anyone who asked for any help. The shower sprayed water all over the bathroom. A mess. Choose somewhere else.
Comment from Hotel Management
6 Jan 2025 by Hotel Management, Hotel Management
Dear Daphne, Thank you for your candid feedback. We sincerely apologize for the distressing experience you described, including the delayed check-in, cleanliness issues, and unprofessional behavior you encountered. This falls far below the standard of service we strive to provide. Your concerns are being addressed to ensure our staff delivers respectful and efficient service and that our facilities are appropriately maintained. We are committed to making improvements and hope you might consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Dec 2024
Very conveniently located. Didn't like that there wasn't a place for ice or to water to fill water bottles.
by A verified traveler from New Canaan
Posted 20 Dec 2024
Cheap and endurable, fits a specific need,
Comment from Hotel Management
21 Dec 2024 by Hotel Management , Hotel Management
Dear Alejandro,Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations. We aim to provide all our guests with a comfortable and welcoming stay, and your comments are invaluable in helping us identify areas for improvement. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Dec 2024
Friendly staff
Comment from Hotel Management
19 Dec 2024 by Hotel Management , Hotel Management
Dear Richard, Thank you for your kind review! We are thrilled to hear you had a positive experience with our friendly staff. At Extended Stay America, we strive to provide excellent service, and your feedback is greatly appreciated. We look forward to welcoming you again for another great stay!Sincerely,Hotel Management
by A verified traveler from Norwalk
Posted 11 Dec 2024
Nice and clean!
by A verified traveler
Posted 9 Dec 2024
Very bad service
Comment from Hotel Management
10 Dec 2024 by Hotel Management , Hotel Management
Dear Angie,Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and that the service fell short during your stay. Providing excellent service is a top priority, and we apologize for any inconvenience caused. Your concerns have been noted, and we will work with our team to address any issues to ensure improvements moving forward. We hope you might consider giving us another opportunity in the future to provide you with a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 28 Nov 2024
