Ratings based on 688 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Very nice hotel, quiet and clean. The front desk staff was very nice and friendly. I would recommend staying in this hotel!
Comment from Hotel Management
6 Nov 2024 by Nick Beardsley, Hotel Management
Dear Hong,Thank you so much for your kind review! We’re thrilled to hear that you had such a pleasant stay with us. It’s great to know that you found the hotel quiet and clean, and that our front desk staff made a positive impression on you.Your recommendation means a lot to us, and we’re grateful for your support. We would love to welcome you back whenever your travels bring you to the area again!Thanks again, and take care!
by A verified traveler
Posted 5 Nov 2024
Very nice
Comment from Hotel Management
6 Nov 2024 by Nick Beardsley, Hotel Management
Dear Andrea,Thank you so much for taking the time to leave a review! We’re thrilled to hear that you had a great stay with us. A 5/5 rating means a lot, and we truly appreciate your kind words.We hope to welcome you back soon for another wonderful experience. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!
by A verified traveler
Posted 4 Nov 2024
Loved the cleanliness of everything! Nice breakfast!
Comment from Hotel Management
4 Nov 2024 by Nick Beardsley, Hotel Management
Hi Pam,Thank you so much for taking the time to leave us a fantastic 5/5 review! We’re thrilled to hear that you loved the cleanliness of our property and enjoyed the breakfast.Your feedback means a lot to us and motivates our team to keep up the great work. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 27 Oct 2024
Bed in room 201 needs updating
Comment from Hotel Management
4 Nov 2024 by Nick Beardsley, Hotel Management
Dear William, Thank you for your valuable feedback and for giving us a 4/5 review! We’re glad to hear you enjoyed your stay overall. We appreciate your note about the bed in room 201 and will certainly look into updating it. Guest comfort is our top priority, and your insights help us improve. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 21 Oct 2024
Location was good for us. The place was clean. Service was excellent.
Comment from Hotel Management
4 Nov 2024 by Nick Beardsley, Hotel Management
Dear Timothy,Thank you so much for your fantastic 5/5 review! We’re thrilled to hear that our location suited your needs and that you found our place clean and our service excellent. Your kind words truly motivate our team to keep delivering the best experience possible. We hope to welcome you back soon for another great stay!
by A verified traveler from Portage
Posted 21 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Nick Beardsley, Hotel Management
Dear Sarah,Thank you for your wonderful 5/5 review! We're delighted to know you enjoyed your stay with us. Your support is greatly appreciated, and we hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 7 Oct 2024
Great staff. The property was dated and needs a remodel of the rooms. The common areas were nice.
Comment from Hotel Management
7 Oct 2024 by Nick Beardsley, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our staff and found the common areas to your liking. However, we’re truly sorry to learn that your room did not meet your expectations.We appreciate your comments about the need for updates, and I want you to know that we are actively planning improvements to enhance our guest experience. Your insights are invaluable as we work on these upgrades.We hope to have the opportunity to welcome you back in the future so you can experience our improvements firsthand. Thank you once again for your feedback!
by A verified traveler
Posted 6 Oct 2024
The only negative item was one bed in a double room--they switched rooms and that one was ok!
Comment from Hotel Management
7 Oct 2024 by Nick Beardsley, Hotel Management
Hi Cheryl,Thank you so much for your feedback! We're glad to hear that you enjoyed your stay overall and that we could resolve the bed issue quickly. Your comfort is our top priority, and we appreciate you bringing this to our attention.If you decide to stay with us again, please don't hesitate to reach out for any special requests—we're here to help!Thanks again for your kind words, and we hope to welcome you back soon!
by A verified traveler
Posted 5 Oct 2024
The room and beds were comfortable. I didn’t like the fact that you had to join Marriott bonvoy member to get the WiFi. You already had my email and other information.
Comment from Hotel Management
7 Oct 2024 by Nick Beardsley, Hotel Management
Hi Jo,Thank you for your 4/5 review! We’re glad to hear that you found the room and beds comfortable. We appreciate your feedback regarding the WiFi policy. We understand that it can be an inconvenience, and your comments will be taken into consideration as we look for ways to improve our services.If you have any other suggestions or concerns, please feel free to reach out. We hope to have the chance to welcome you back in the future!
by A verified traveler
Posted 5 Oct 2024
Checked in and given a King for three adults even though we reserved King and pull out sofa. Had to go back to the desk to fix. Hot tub jets didn't work and the room next to us was loud until after 1am. Breakfast options were slim and not very good.
Comment from Hotel Management
7 Oct 2024 by Nick Beardsley, Hotel Management
Hi Kara,Thank you for your feedback and for taking the time to share your experience. I’m sorry to hear about the issues you encountered during your stay, particularly with the room assignment and the noise from neighboring guests. We strive to provide a comfortable experience, and it’s disappointing to learn we fell short.I also appreciate your comments about the hot tub and breakfast options; we’re always looking for ways to improve, and your insights will help us in that process.If you decide to stay with us again, please reach out directly so we can ensure a more enjoyable experience. Thank you once again for your input!
