Ratings based on 494 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Cute property. Food was super good! Bar tender was not very friendly and very sarcastic. For opted for drink at the restaurant due to this.
by A verified traveler
Posted 15 Nov 2024
Needs updating. Room was musty. Shower curtain torn. Carpet worn out and stained. Ceiling had water damage. Chair had stains all over it. Elevator was very dirty. I did appreciate that there was breakfast available in the morning (not mentioned on website).
Comment from Hotel Management
24 Nov 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for sharing your detailed feedback about your recent stay at Diamond Jo Casino & Hotel. I want to sincerely apologize for the issues you encountered, including the condition of your room and common areas. Your concerns about the musty smell, worn furnishings, and cleanliness are noted, and I deeply regret that these factors impacted your stay.We are pleased to share that updates and renovations are scheduled for the new year. These improvements will address many of the concerns you’ve highlighted, ensuring a more comfortable and enjoyable experience for our guests in the future.I’m glad to hear that you appreciated the complimentary breakfast, and we’ll make sure to update our website to highlight this amenity more clearly.Thank you again for your feedback. It’s essential for helping us improve, and we hope you’ll give us another opportunity to welcome you back once our updates are complete.Warm regards
by A verified traveler from West St. Paul
Posted 13 Nov 2024
Great to have a real restaurant on the property!
Comment from Hotel Management
24 Nov 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Nov 2024
Nice casino
Comment from Hotel Management
24 Nov 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for your review! We are delighted to hear that you enjoyed the casino and had a positive experience.If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We hope to welcome you back soon for another great time at Diamond Jo Casino & Hotel!Warm regards
by A verified traveler
Posted 21 Oct 2024
Property is getting dated, pool and hot tub area is closed
Comment from Hotel Management
22 Oct 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for sharing your feedback with us. We appreciate your review and are sorry to hear that parts of your stay did not meet your expectations.Regarding your comments about the pool and hot tub, we apologize for any confusion. Unfortunately, we no longer have a pool and hot tub on the property, and we will ensure our website and other booking platforms are updated to reflect this change. Your comfort is important to us, and we regret any inconvenience this may have caused.We also understand your concerns about the property’s condition and want to let you know we are actively working on updates and improvements to enhance the guest experience.Thank you again for your valuable feedback. We hope you’ll consider staying with us in the future and give us another opportunity to provide a better experience.Best regards
by A verified traveler
Posted 14 Oct 2024
Property was in the last stages of renovation but, living area was clean. Check in was slow but training was going on. The people there are friendly and willing to help.
Comment from Hotel Management
14 Oct 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for taking the time to leave us a review and for your understanding during our renovation phase. We're glad to hear that you found the living area clean and appreciated the friendliness of our team.We apologize for the slower-than-usual check-in process. Your patience means a lot to us as we work on improving our service through ongoing training. We aim to make future stays even smoother.We look forward to welcoming you back soon, once our renovations are fully complete. Thank you again for your feedback!
by A verified traveler
Pool
Posted 30 Aug 2024 on HotelsIt was fine, disappointed there wasn't a pool.
Comment from Hotel Management
25 Sep 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Thank you for your review and for staying with us at Diamond Jo Casino & Hotel! We're glad you had an overall good experience. We understand your disappointment about the lack of a pool and will certainly take your feedback into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Cymantha Roy-Hotel Manager, Hotel Management
Dear Jessica, Thank you for your review. We're sorry to see your experience was not up to expectations. We'd appreciate the opportunity to understand what went wrong, so please feel free to contact us. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Hotel Manager, Hotel Management
Thank you for your review! We are thrilled to hear that you had an excellent experience at Diamond Jo Casino & Hotel. Your positive feedback means the world to us. We look forward to welcoming you back for another fantastic stay. Safe travels until then!
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Hotel Manager, Hotel Management
Thank you for sharing your rating with us. We are sorry to hear that your experience at Diamond Jo Casino & Hotel did not meet your expectations. Your feedback is valuable, and we would appreciate any insights you can provide on how we can improve. We hope to have the opportunity to make your next visit more enjoyable.
