Luxury Hotels in Northwest San Antonio, San Antonio

"There was no welcome attitude from staff, parking to be paid to 3rd party, suboptimal shower head, poor restaurant service due to understaffing "

"Excellent service and clean environment."

"Dirty and sticky… not at all what I was expecting for a Hilton property. "

"Not what it looks like on line. The check in staff is very nice however if you have questions or concerns about anything they are ver dismissive. The spa temperature was so high the one night that an elderly man got burns on his feet from the water. When we reported it to the night staff they said they would report it to the morning maintenance. When we inquired the following day the man at the front desk didn’t know anything about it and rolled his eyes. We had to tell him that it was very serious to get him to even call the maintenance person. The rooms are clean but the bathroom had chipped paint and you could see where there was prior water damage. The shower head doesn’t move so unless you are five six you have to squat to rinse your hair. They only change the linens and towels every 3 days unless you want to pay mor for it. The complimentary breakfast doesn’t have real healthy options. No whole wheat toast only white or white bagels. Oranges no berries or bananas. No healthy cereals. They look healthy if you don’t really care about health. Seeing as how it’s at the medical center I thought it would be more health centered. We had an emergency and had to check out 3 days early and even though it was still before the check out time for the third day they would only refund 2 days because it broke the original booking. It’s also right off the highway so you you hear the highway noise all night. It is a safe location "

"The receiving staff was awesome, greeted me and made me very comfortable since I got the 3 hour early, directed me to have lunch while securing my suitcase. On my return, she booked me in two hours early. The room, very spacious and clean and the breakfast was not bad. Would love for them to add a restaurant to the property and service. "

"Clean room"

"Too much trouble at this resort had us waiting two hours till we could check in "

"Breakfast was freshly cooked. Staff was amazing and very friendly. The room was clean and ready when checked in."

"The room was clean and staff was nice. Breakfast was good. "