Ratings based on 992 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
This property took payment for my hotel room but would not let me check into my room, the hotel manager was so unprofessional and cursed me through the telephone i will never stay at this location ever.
by A verified traveler
Posted 25 Oct 2024
Very nice desk clerk and cleaners. Liked the way we got to check in earlier than 3. Convenient location from fair that we were in town for. Very fair price for clean nice smelling room.
Comment from Hotel Management
2 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Pensacola Fairgrounds. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenient location, nice staff and smelling room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Dear Stacia,The team at the Red Roof Inn Pensacola Fairgrounds would like to thank you for sharing your comments with us. We were pleased to read that we earned your perfect score. However, we would love to hear more about your experience, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you again for your shared feedback. We look forward to providing you with more future stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pensacola Fairgrounds and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
This Red Roof Inn is extremely dirty. The room we stayed in had dirt and dust everywhere. The carpets smelled like mold and cigarettes. The staff is extremely rude and unprofessional. I don’t recommend staying at this location.
Comment from Hotel Management
19 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Alberto, Thank you for taking the time to tell us about your experience at the Red Roof Inn Pensacola Fairgrounds. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Sep 2024
The smells of the room and room keys are barley working
Comment from Hotel Management
9 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Paris, Thank you for taking the time to tell us about your experience at the Red Roof Inn Pensacola Fairgrounds. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the odor in the room and that the keys were barely working. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pensacola Fairgrounds and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pensacola Fairgrounds and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Aug 2024
Room had Mold, Insects and a nasty smell , I tried to get my money back to get a different hotel riom but due to using Expedia a thits party , I could not . So i was very dissatisfied and will never stay at a red roof hotel again or use Expedia. Room had roaches , woke up to a spoder the size of a quarter.
Comment from Hotel Management
13 Aug 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Katherine,I appreciate you sharing your feedback following your stay at the RED ROOF INN PENSACOLA FAIRGROUNDS. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PENSACOLA FAIRGROUNDS and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
