Ratings based on 505 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi Tinesha, Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Warm regards,Guest Experience Team
by A verified traveler
Posted 28 Oct 2024
Very friendly staff.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Candi, We’re thrilled to hear you enjoyed the warm hospitality from our team! Providing friendly and attentive service is something we strive for each day, and it’s wonderful to know it made a positive impression during your stay. Should you have any specific requests or preferences for future visits, please feel free to let us know so we can make your next stay even more enjoyable. We look forward to welcoming you back!Warm regards,Guest Experience Team
by A verified traveler
Posted 24 Oct 2024
Our room is spacious and quiet. However, neither TV in our room works. We called the front desk and she came to our room twice. She could not fix it either.
Comment from Hotel Management
24 Oct 2024 by Customer Care Team, Hotel Management
Hi Stacie, Thank you for your feedback! We’re pleased to hear that you found your room spacious and quiet, but we sincerely apologize for the inconvenience caused by the non-functioning TVs. We appreciate you bringing this to our attention and apologize for the unsuccessful attempts to resolve the issue during your stay. We will investigate the problem to ensure it is addressed for future guests. We hope to have the opportunity to welcome you back for a more enjoyable experience!Warm regards,Guest Experience Team
by A verified traveler from Flower Mound
Posted 15 Oct 2024
Very friendly and professional staff at front desk. Clean new property
Comment from Hotel Management
17 Oct 2024 by Customer Care Team, Hotel Management
Hi Stephen, We’re so glad to hear that you found our front desk staff friendly and professional, and that you appreciated the cleanliness of our new property! Your kind words motivate us to maintain high standards in service and hospitality. If there’s anything else you would like to see during your next stay, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Guest Experience Team
by A verified traveler
Posted 12 Oct 2024
Would stay again
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Hi Struan, We're thrilled to hear that you'd consider staying with us again! Your satisfaction is our top priority, and we look forward to providing you with an even better experience on your next visit. If there’s anything specific you’d like us to know or any preferences you have, please feel free to share. Thank you for your support, and we can’t wait to welcome you back!Warm regards,Guest Experience Team
by A verified traveler
Clean and quiet
Posted 1 Sep 2024 on HotelsWas here for a quick nights sleep on a cross country drive. Bed was very comfortable, hotel was clean and quiet.
Comment from Hotel Management
2 Sep 2024 by Customer Care Team, Hotel Management
Hi Marcy,Thank you for your feedback! We’re glad to hear that you found the bed comfortable and appreciated the cleanliness and quietness of our hotel during your cross-country drive. It’s great to know we could provide you with a restful stop. Safe travels, and we hope to welcome you back on your next journey!Warm regards,Guest Experience Team
by A verified traveler
Hotels.com error with reservation
Posted 27 Aug 2024 on HotelsThe hotel staff were excellent. The check-in process was only terrible because Hotels.com did not send my 2-room reservation to the hotel. They only sent over my request for one room and they did not have a second of the same type available. The hotel did a great job of finding a second room that would work for my party of 6.
Comment from Hotel Management
2 Sep 2024 by Customer Care Team, Hotel Management
Hi Kim,Thank you for your feedback! We’re pleased to hear that you found our staff to be excellent and that they were able to accommodate your party despite the mix-up with the reservation from Hotels.com. We apologize for the inconvenience caused by the reservation error but are glad our team could find a suitable solution for you. We appreciate your understanding and look forward to providing you with a seamless experience on your next visit.Warm regards,Guest Experience Team
by A verified traveler
highly recommend
Posted 24 Aug 2024 on Hotelsgreat room very up to date. great lighting. Breakfast was wonderful even coffee was good.
Comment from Hotel Management
26 Aug 2024 by Customer Care Team, Hotel Management
Hi Michael,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the modern room, great lighting, and the breakfast, including the coffee. It’s great to know that we made a positive impression on you. We look forward to welcoming you back and providing another excellent experience!Warm regards,Guest Experience Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 3 Aug 2024
The hotel is old. By looking at the pictures, I thought it was near the beach, but it's not. It's 30 minutes from Pensacola Beach in light traffic. The air conditioner was leaking water on the floor in the room and it was moldy. I had to use my asthma meds. The bed had body hair under the covers and black stuff all over the sheets. The staff apologized and moved us to another room that was a little smaller, but did not offer a discount. The safe accidentally closed and it took forever for them to get it opened because the battery was too weak. Needs updating!! I loved the Beach, but this hotel is not the one. The staff was accommodating and somewhat friendly.
Comment from Hotel Management
6 Aug 2024 by Customer Care Team, Hotel Management
Hi Letha,We’re sorry to hear about the challenges you encountered during your stay. We understand how frustrating it must have been to find the hotel not as close to the beach as expected, and we apologize for the issues with the air conditioner, cleanliness, and safe. It’s unfortunate that the initial room did not meet your expectations and that the follow-up experience was not satisfactory. We’re glad that the staff was accommodating and friendly, but we recognize the need for improvements and updates. Your feedback is invaluable, and we will address these concerns to enhance our guests' experiences in the future. Thank you for sharing your thoughts.Warm regards,Guest Experience Team
