Ratings based on 624 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Carl, Hotel Management
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to provide a positive stay for all our guests, and your concerns are important to us.If you’d like to share more details about the issues you encountered, we would be happy to look into them further. Your input helps us improve our services, and we truly value the opportunity to do better.Thank you for choosing to stay with us, and we hope to have another chance to provide you with a better experience in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Carl, Hotel Management
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important, and we’re taking it seriously. We will review your concerns with our team to make improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Jeffrey, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A verified traveler
Posted 3 Nov 2024
We was very happy with the hotel. Yes they are under construction but it is to improve the place. The indoor area is was nice with a pool.
The manager was on top of any problem you might have. They are limited on sraff, the staff they have with be happy to help. We had an issue with the A/C unit. The front desk lady even let us use a fan for the night. The maintenance man Nate was there early and fixed the problem.
The manager Mandy is great. She will answer any of your question. Our last visit to the area was very disappointing and we stayed a supposedly 5 star place. Paris we are disappointed.
So if you are going to Jacksonville and need a good place to rest. Don't lesson to the other reviews.
Comment from Hotel Management
4 Nov 2024 by Jr, Hotel Management
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Carl, Hotel Management
We’re sorry to hear your experience didn’t meet expectations. Your feedback is important, and we’re committed to improving. Please reach out directly if there’s anything specific we can address. Thank you for letting us know.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Carl, Hotel Management
Thank you for your feedback and for choosing to stay with us. We appreciate your input and will use it to improve our service. We hope to make your next stay even better!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Jr, Hotel Management
Thank you for the positive feedback, it means a lot to us. Thank you for staying with us.
by A verified traveler
Posted 26 Oct 2024
Very unprofessional and Not nice .It's dirty an stank ,Mold in rooms as well as no workers at night in lobby.had to wait her for different room key.Rude an bad energy
Comment from Hotel Management
26 Oct 2024 by Carl, Hotel Management
We apologize for your disappointing experience. Cleanliness and responsive service are priorities for us, and we’re sorry we fell short during your stay. Your feedback about the room condition and night staff availability is important, and we’re actively working to address these issues to provide a better experience for our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Jr, Hotel Management
Thank you for the positive feedback, it means a lot to us. Thank you for staying with us.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Carl, Hotel Management
We’re sorry to hear about your experience and appreciate your feedback. We’re committed to improving and would like to understand what went wrong so we can address it. Please reach out to us directly we want to make it right for you.
