Ratings based on 974 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The place was ok but some guests were loud, I think that guidelines should be in place for guests that need sleep
Comment from Hotel Management
17 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Ruel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. I am happy to hear that you found our hotel to be ok. However, you indicated that the noise disturbance regarding other guests hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry for any inconvenience caused.In the future, should you stay with us, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
The air filters in the air conditioner where dirty the room was humid
Comment from Hotel Management
15 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Jessica, Thank you for taking the time to tell us about your stay at the Red Roof Inn Fort Wayne. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler from Thousand Oaks
Posted 30 Sep 2024
No tissue box, no MSNBC on TV, room was very ordinary with no frills.
Comment from Hotel Management
3 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Steven,Thank you for your review following your stay at Red Roof Inn Fort Wayne. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of tissue box, the lack of MSNBC on TV and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Sep 2024
not worth the room rent they charge
Comment from Hotel Management
15 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Vijayanand, Thank you for taking the time to tell us about your stay at the Red Roof Inn Fort Wayne. I am disappointed that your experience did not meet your expectations due to the value to price ratio not meeting your expectations. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Jonathan RediResponse Specialist , Hotel Management
Hello Dewayne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Ryan. The staff at the RED ROOF INN FORT WAYNE and I were so glad we earned your 8/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Aug 2024 on Hotels
Was good
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Domingo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Aug 2024
My husband is traveling for work so we’ve been staying here for the last few weeks. The cost isn’t bad & the customer service is really good. They have coffee in the lobby. Rooms are cleaned well! The beds are comfortable & clean-even have mattress protectors which is a huge plus! Theres a laundry room with 2 washers & 2 dryers. There are a few cons, but nothing major.. 1) While rooms are supposed to be “smoke free” some guests still smoke in them.. & not just cigarettes. The smell travels & will have the entire hallway smelling like weed. 2) The walls are INCREDIBLY thin, so you can hear a lot! 3) Water pressure sucks. 4) Mini fridges don’t have a freezer spot- makes long stays difficult bc we can’t keep any frozen foods. 5) There is no elevator. 6) Vending machines are in the hallway, which is always warm, so snacks are usually melted. 7) WIFI is spotty. 8) It’s right next door to an exotic dance club & across the street from a sketchy pilot truck stop..
Overall: It’s been a decent place to stay, you just have to take the good with the bad.
Comment from Hotel Management
17 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Taylor, for taking the time to write a review of your stay at the Red Roof Inn Fort Wayne. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It’s also splendid reading that you took liking to our services. Nonetheless, I am disappointed to read the encounter you described regarding the hallway. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
