Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
We had a great stay!
Comment from Hotel Management
18 Jan 2025 by Sameeta, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
by A verified traveler
Posted 9 Jan 2025
I was charged twice for parking, there was something spilled in the elevator, when we told the reception about it, they did nothing, an hour later we got into the same elevator again, the liquid was still there. They have a pool but they do not provide any robes. Now the question is how am I supposed to get from the second floor to the fifth floor without a robe? I do not want to walk in a wet swimsuit through the entire hotel, without a robe.
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues.
by A verified traveler
Posted 8 Jan 2025
This was a great location and a lovely hotel. I was very happy with my stay with the exception of the $40 per day parking charge. Street parking has a two hour limit.
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues.
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues.
by A verified traveler
Posted 6 Jan 2025
We paid extra for a nicer bath. So we thought we were getting a nice bathtub, but it was just a nice shower. But, I should have checked myself before hand
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
by A verified traveler
Posted 6 Jan 2025
Everything is good except for the one-night shift staff. She was not very friendly and gave us the wrong information regarding guest parking. The info she gave to us is different from what we were told by afternoon front desk staff. Other front desk staff we met are very nice and helpful.
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
by A verified traveler
Posted 5 Jan 2025
Helpful staff, a large clean room, a huge lovely lobby you can hang out in if you’re bored in your room and don’t feel like going out, lots of snack options in the lobby and within walking distance to shopping mall and lots of great restaurants. My 4.5 year old and I had a great time during our recent 4 day stay. A few hairs in the shower that were visible and should have been cleaned. Also WAY too much chlorine in the pool and hot tub. It actually bleached the colour out of my swimsuit.
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Sameeta, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues.
