Ratings based on 342 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Rr
by A verified traveler
Posted 29 Nov 2024
We just wanted a place to last or heads after a long day at Disneyland. This hotel was disgusting! We were given our room and when pulling down the comforter there were holes in the sheets and black hairs in the bed! We requested a different room and it had the same issue. The shower in the first room had missing porcelain. When checking in there was another patron complaining about a cockroach coming out of the shower drain. The third room was missing a security lock. We ended up leaving and going somewhere else at 11:00 at night. I’m usually one that could stay anywhere but didn’t feel comfortable here.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Manager , Hotel Management
Dear Martha ,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Manager , Hotel Management
Dear Yedid,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
I enjoyed the hotel. The room was comfortable. There's a Starbucks near by the hotel which is a huge plus for me. Staff were friendly. I would stay there again.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear Nolberto,Thank you for the wonderful 5/5 rating! We're so glad to hear you enjoyed your stay, found the room comfortable, and appreciated the nearby Starbucks. It's great to know our friendly staff made your experience even better. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
This is the worse hotel I had ever stayed in. The sofa bed had a blood stain on it. Sheets and towels were dirty and had hair on them. My son had to go to a store to get disinfectant spray. The walls had paint peeling, there was no remote for the tv. The worse was that there was a man doing drugs on the stairs to the second floor. DO NOT stay at this hotel! The pictures were not what the hotel looked at.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Michele,Thank you for your feedback. We understand the importance of cleanliness, safety, and accurate representation of our property, and we have noted your concerns. We have zero tolerance against any form of drug use in or anywhere on our hotel premises and will investigate. Your input is valuable, and we will work to address these issues to ensure a better experience for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Janelle,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Disgusting.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear emily,Thank you for your feedback. We’re sorry to hear that your experience fell short of expectations. If you have specific concerns, we encourage you to share them directly with us so we can address them promptly. Your input is valuable as we continuously work to improve our guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Steven,Thank you for the 5-star rating! We’re delighted you had a great experience and look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
I had the pleasure of staying at Executive Inn and it exceeded all my expectations. From the moment i walked in, the service was outstanding. The front desk staff were warm, welcoming, and went above and beyond to ensure a smooth check-in process.
The room itself was a perfect blend of comfort and luxury. The bed was incredibly comfortable, and the amenities were top-notch. The cleanliness was impeccable, and I appreciated the attention to detail, with fresh towels, high-qualities toiletries.
The Hotel’s location is also ideal- centrally located, Making it east to explore Disneyland, knott’s berry farm.whether you want to relax in the hotel or head out for sightseeing, its perfect base.
Overall, Executive Inn Anaheim provided an unforgettable experience. Whether for business or leisure, I WOULD HIGHLY RECOMMEND it to anyone visiting the area. I can’t wait to return!
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Naga,Thank you for the glowing 5-star review! We're thrilled to hear that your stay at Executive Inn Anaheim exceeded your expectations. From the warm and welcoming front desk staff to the impeccably clean and comfortable room, it sounds like your experience was truly exceptional. We're delighted that our central location added convenience to your trip, making it easy to explore Disneyland and Knott's Berry Farm. Your kind recommendation means so much to us, and we can't wait to welcome you back for another unforgettable stay!Sincerely, Hotel Manager
