Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 26 Sep 2024
We got in later than expected, so after dark, the valet scared the crap out of my wife when he opened the door. Might need figure out how to be a little more subtle about that..
Also there were several minor things broken in our room.. nothing major but may want to have maintenance go through the room and check stuff out..
Comment from Hotel Management
27 Sep 2024 by Adelheid, Hotel Management
Thank you so much for choosing Parrot Key Hotel and Villas. Your feedback is very important to us as it help us to improve our services. We appreciate you taking the time to send in your review. Your comments have been shared with our whole team.Please come back and visit us again on your next trip to Key West.
by A verified traveler
Posted 23 Sep 2024
Everything was perfectly set up for our stay. I had a room upgrade with flowers and champagne. The room was amazing and everything was there and set up perfectly. Very well organized and the best place I have stayed in the keys.
Comment from Hotel Management
24 Sep 2024 by Adelheid, Hotel Management
Thank you so much for choosing Parrot Key Hotel and Villas. We love to hear back from our guests and are thrilled that you had a fabulous stay. We look forward to welcoming you back on your next trip to Key West.
by A verified traveler
Posted 20 Sep 2024
We did enjoy our stay ,however there a a couple of things that need improving.
1 is the hidden fees when checking in. When using expedia and you believe all is paid for, you find out at check in that they will put a big amount on your card for a hold for resort fees tax and incidentals. Mine was $732 dollars. I recieved $300 back from that hold. Needs to be more upfront on that .
The second is the concierge. They are great until they leave for the day. If you have any questions after 3pm , the desk people dont have a clue on how to answer. I believe the desk should have more knowledge on certain things when the concierge leaves. What to do when a key is returned from renting a golf cart would be a good start. There is just some questions that might pop up that you want to ask at 4pm and you cant because the concierge is gone and the desk clerks say "i dont know , the concierge is gone for the day. If Parrot Key is not going to have a second shift concierge, than teach the desk certain things so they can be some help.
I say all this , not in a complete negative way. We did enjoy our time at the Parrot Key. Probably one of the best views for the sunsets. The room cleaning and the people were excellent. Food and drinks were very good( a bit expensive) . The 4 pools to choose from was great.All in all , i would definitely recommend staying at the Parrot Key.
Comment from Hotel Management
24 Sep 2024 by Adelheid, Hotel Management
Thank you so much for choosing Parrot Key Hotel and Villas. We love to hear back from our guests and are very appreciative of your detailed comments. Your observations allow us the opportunity to improve our service. We are happy to hear that you had a fabulous stay otherwise. We look forward to welcoming you back on your next trip to Key West.
by A verified traveler
Posted 17 Sep 2024
Parrot Hotel is really nice and they had great way to welcome Gold member. It’s very nice hotel and I love it so much
Comment from Hotel Management
18 Sep 2024 by Adelheid, Hotel Management
Thank you for choosing Parrot Key Hotel and Villas. Your feedback is very important to us and has been shared with our team. Please come and visit us again on your next trip to Key West.
by A verified traveler
Posted 15 Sep 2024
property was very pretty, staff was great, very pleasant personable, helpful, we had a wonderful time. Love the pools, great that there were several, enjoyed our dinner at restaurant, like that that there were restaurants in area and shopping next door was great. We appreciated the shuttles that drove us to spots we wanted to see. Thank you for a great 1st visit to Key West, and will return to your hotel and recommend you to family and friends. Thank You for a great experience.
Comment from Hotel Management
15 Sep 2024 by Adelheid, Hotel Management
Thank you for choosing Parrot Key Hotel and Villas. We love to get feedback from our guests and are thrilled to hear that you enjoyed our resort and amenities. We look forward to welcoming you back on your next trip to Key West.
by A verified traveler
Posted 14 Sep 2024
Great
Comment from Hotel Management
15 Sep 2024 by Ashley Roberts, Hotel Management
Dear Nouraldin,Thank you for choosing Parrot Key Hotel and Villas and taking the time to send in your review. It's great to get feedback from our guests and see that you enjoyed your stay. We look forward to seeing you on your next trip to Key West
by A verified traveler
Posted 13 Sep 2024
The staff was wonderful here. Anything we needed was brought to us immediately. The place was clean and everything we needed was convenient like watersports etc.
Comment from Hotel Management
15 Sep 2024 by Ashley Roberts, Hotel Management
Dear William,Thank you for choosing Parrot Key Hotel and Villas and taking the time to send in your review. It's great to get feedback from our guests and see that you enjoyed your stay. We look forward to seeing you on your next trip to Key West
by A verified traveler
Posted 12 Sep 2024
Our room was ok, did smell a bit musty but with the temperatures and humidity I imagine that is hard to control.
The power outlets in our room by our bed and the wall beside it did not work, so we had to charge our devices across the room which was not great but did not ruin our stay.
Pools were in nice quaint areas, the water view/access was not as nice as I was hoping for and you do need to drive into the town.
There were a few places to eat within walking distance (fast five guys) a grocery store and a Ross store.
Valet only parking option at this resort.
Comment from Hotel Management
15 Sep 2024 by Ashley Roberts, Hotel Management
Thank you so much for choosing Parrot Key Hotel and Villas. We appreciate you taking the time to send in your review and have shared your comments with our team. We look forward to seeing you again on your next trip to Key West.
by A verified traveler from Delaware
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Adelheid, Hotel Management
Dear Kendra Joy,Thank you for choosing Parrot Key Hotel and Villas and taking the time to send in your review. It's great to get feedback from our guests and see that you enjoyed your stay. We look forward to seeing you on your next trip to Key West.
