Ratings based on 1,245 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Darilynn, We value guest feedback, and we thank you for taking the time to share your rating. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Easy to reach off I 95
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Kimberly, We are so happy you chose Crowne Plaza Jacksonville Airport/I-95N for your recent visit to the city. Reading your comments made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back soon.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 16 Nov 2024
It was ok
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Terence, We appreciate you taking the time to leave your feedback for Crowne Plaza Jacksonville Airport/I-95N. Your satisfaction is important to us; therefore, we are glad you had a good stay. We hope to see you again soon!With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Keith, On behalf of our team at Crowne Plaza Jacksonville Airport/I-95N, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Convenient to have restaurant and bar inside hotel.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for your excellent review of your stay with us at Crowne Plaza Jacksonville Airport/I-95N! We are glad you enjoyed your stay and appreciated the convenience of having a restaurant and bar within the hotel. It was a pleasure hosting you, and we hope to welcome you back soon for another great stay!With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Kiem, We are happy you had such a lovely stay at Crowne Plaza Jacksonville Airport/I-95N! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Like the convenience of it's location
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Bobby, Thank you for your gracious review of Crowne Plaza Jacksonville Airport/I-95N. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Jacksonville.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Fleas everywhere, in the bathroom, beds, all over the room. Do yourself a favor, do not stay here!
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Sultan,Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. Still, the room you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Francisco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Crowne Plaza Jacksonville Airport/I-95N; we hope to see you again soon.With hospitality,Russell LegendreGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Staff was very accomodating. Warren and Ember @ bar were so welcoming and attentive.
Comment from Hotel Management
10 Nov 2024 by With hospitality, Russell Legendre General Manager, Hotel Management
Dear Maribel,Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. Thank you for recognizing Warren and Ember's outstanding efforts. We are proud to have them as part of our Crowne Plaza Jacksonville Airport/I-95N family, and your feedback means the world to us. Thank you again for your generous comments. We look forward to your next visit! With hospitality,Russell LegendreGeneral Manager
