Ratings based on 760 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bartlett
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by M, Hotel Management
Dear Mehzbeen,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by M, Hotel Management
Dear Jean,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler from Huntington Station
Posted 15 Dec 2024
This property was reasonably priced, quiet, very clean and had a nice breakfast with choices like waffles, omelets, sausages, biscuits, hard boiled eggs, cereals, and various breads, including bagels. Also offered apples. Choice of apple or orange juice. I would definitely stay again.
Comment from Hotel Management
17 Dec 2024 by M, Hotel Management
Dear Lawrence,Thank you for sharing your experience! We’re so pleased to hear that you found our property to be a great value, quiet, and clean. It’s wonderful to know you enjoyed the variety of breakfast options we offer, including waffles, omelets, sausages, and more. We truly appreciate your feedback and would be delighted to welcome you back for another stay in the future.Best Regards,Management Team
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by M, Hotel Management
Dear Rhonda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 9 Dec 2024
The people hanging around the property
Comment from Hotel Management
10 Dec 2024 by M, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback. We sincerely apologize for any discomfort or concern caused by individuals hanging around the property during your stay. Guest safety and comfort are of the utmost importance to us, and we take your comments very seriously. Please know that we are actively addressing this issue to ensure a safe and welcoming environment for all of our guests. We greatly appreciate you bringing this to our attention and hope to provide a better experience should you choose to stay with us again in the future.Best Regards,Management Team
by A verified traveler from Coconut Creek
Posted 30 Nov 2024
Comment from Hotel Management
10 Dec 2024 by M, Hotel Management
Dear Elizabeth,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 17 Nov 2024
Close to airport and dining.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Billy,Thank you for your feedback! We’re pleased to hear that you appreciated our convenient location near the airport and dining options. Providing ease of access and proximity to great amenities is something we take pride in, and we’re glad it enhanced your stay. We look forward to welcoming you back during your next visit to the area!Best Regards,Management Team
by A verified traveler from Hodges
Posted 4 Nov 2024
I really enjoyed my stay there but I did run into a small problem my room key won't work the housekeeper key wouldn't work so they switched me to a different room the door key worked but the door kept sticking so I had to football 🏈 tackle the door 🚪 just to get inside each time I left and came back
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Meridy,Thank you for sharing your feedback, and we’re happy to hear that you enjoyed your stay overall! We apologize for the inconvenience you experienced with the room key and the door sticking. We understand how frustrating this must have been, and we appreciate your patience while our team worked to accommodate you with a new room. Rest assured, we will address the issue with the door to ensure it operates smoothly for future guests. Your feedback is invaluable in helping us identify areas for improvement, and we will make sure this is resolved. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for an even better experience next time.Best Regards,Management Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Brandon,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 27 Oct 2024
We arrived at the hotel around midnight and checked in. The woman insisted on checking in another customer behind us before escorting us to our room to manually unlock it. We got there and as she was trying to get in, a voice from inside got upset that someone was trying to get into her room while she was sleeping. We then went back to the desk and were assigned another room. We got to the room and it was one bed, I booked two wheels for two adult men. I went back to the desk, now a little upset. We were now assigned a third room, after being told I need to learn how to be patient. Finally after 30 minutes or so we arrived at a room that smells horrible, was about 80 degrees and had stains on the carpet and furniture. BIG mistake booking here. Enjoy my money, never again!!
Comment from Hotel Management
31 Oct 2024 by M, Hotel Management
Dear Jeremiah,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your check-in process and the condition of your room. It’s clear that we did not meet your expectations, and we understand your frustration. Your feedback regarding the service you received will be addressed with our team to ensure that we improve our check-in procedures and room conditions. We value your input, and it’s important to us that future guests have a much better experience. We appreciate your feedback and hope you will consider giving us another chance to provide the stay you deserve.Sincerely,Management Team
