Ratings based on 507 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
This property is dirty
Stains on the bed
Roaches in the room
Dirty microwave
Comment from Hotel Management
9 Nov 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
28 Oct 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 8 Oct 2024
The cover to our air conditioner fell off multiple times, you could hear everything the people around you were doing. The shower was not clean and had terrible pressure. It was either all the way hot or all the way cold.
Comment from Hotel Management
9 Oct 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 1 Oct 2024
It was an absolute dump! No staff at counter, called and was told they’d be out shortly, 30 minutes later a man in dirty sweatpants and a dirty shirt came out to check us in. The area was unsafe for me and my young daughter. People out from smoking marijuana and cigarettes right by entrance, entire building inside and out reaked of weed and smoke. Entire place was filthy and disgusting. Finally got to the room, walked in to find dirty floors, dead bugs everywhere, filthy blankets on bed, bathroom looked like it hadn’t been cleaned in months! Worst experience ever!! Left keys on counter and walked out! Absolutely horrible experience! I highly recommend you take this hotel off your site! I am still trying to get my money back! I am traumatized over this! 10pm at night my young child and I were driving around Columbus trying to find a safe and clean hotel to sleep in! Awful, terrible, horrible experience!!
Comment from Hotel Management
5 Oct 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS COLUMBUS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
I called earlier in the day to say I'd be arriving late and was told that this would not a problem - just call the number on the phone in the lobby. Arrived at 10:37 PM and was told they did not have my reservation. Called Expedia through whom I had made the reservation and everything was fine on their end. Hometown screwed up and didn't even TRY to see if they had another room availble that night.
Comment from Hotel Management
30 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Alda, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS COLUMBUS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Sep 2024
Horrible place to stay for 0 amount of money The Super 8 Next door is MUCH better. Stay away.
Comment from Hotel Management
28 Sep 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.
by A verified traveler from Reynoldsburg
Posted 26 Sep 2024
Stay away
Comment from Hotel Management
27 Sep 2024 by front desk, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS COLUMBUS.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 23 Sep 2024
Had roaches in the room, but bedsheets weren’t clean. bunch of dope heads out by the property
Comment from Hotel Management
27 Sep 2024 by front desk, Hotel Management
I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS COLUMBUS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 22 Sep 2024
There was a stranger walking out of my room when i was walking in. Also there was another person going around tonsee if their jey opened other door because apparently it works sometimes.
Comment from Hotel Management
24 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Michelle,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Columbus. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the stranger coming out of your room is truly regrettable. We are very sorry for your experience. Please know that we at Red Roof value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
