Ratings based on 550 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
The one positive thing was the property had the lot cleared of snow. Otherwise I would not stay here again. The property was dirty. My room specifically smelled of cigarettes. The hallway also smelled of cigarettes as well. As affordable as this is, it’s worth the extra $30 to drive down the highway to AmericInn
Comment from Hotel Management
21 Dec 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re glad to hear the property was well-maintained with the snow removal, but we’re truly sorry to hear about the cleanliness and cigarette odor issues you encountered. This is not the experience we aim to provide, and we will address these concerns with our team immediately. We appreciate your comments, as they help us improve, and hope you'll consider staying with us again in the future for a better experience.
by A verified traveler
Posted 19 Dec 2024
The desk prrson was friendly and helpful. There were no soap, shampoo, etc. in the room. He produced them at the desk when asked, and also a toothbrush whoch I failed to bring.
For a total price of under $60 complete, I did not have high expectations, but I believe I received an appropriate experience for the amount paid. I would consider using this facility again, especially for one (or two) people.
Comment from Hotel Management
20 Dec 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad to hear our front desk team was helpful and met your needs during your stay. We appreciate your understanding and value your perspective on the experience. Your comments are important to us, and we’ll use them to improve. We look forward to welcoming you again in the future!
by A verified traveler
Posted 16 Dec 2024
I went here to sleep with two kids and for only 7 hours. It was quiet. Breakfast needs some improvement. I didn't use anything in the rooms but the beds so don't know how shower/tub work. TV is small.
Comment from Hotel Management
16 Dec 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad to hear that you had a quiet stay and that the beds were comfortable. We appreciate your input regarding breakfast and the TV size, and we will definitely consider your suggestions for improvements. We hope to welcome you and your family again in the future!
by A verified traveler
Posted 4 Dec 2024
Came back next day to book a room,ended up in the same room i was in with the mess i left,trash place.
Comment from Hotel Management
5 Dec 2024 by Gaby, Hotel Management
Dear Guest,We appreciate your feedback and take your comments seriously. We feel bad to hear the rooms weren't up to the standard you expected. We look forward to the pleasure of welcoming you back and we’ll make every effort to ensure that you have a pleasant stay.
by A verified traveler
Posted 1 Nov 2024
A very servicable option when visiting students in Northfield. We slept well.
Comment from Hotel Management
2 Nov 2024 by Reena, Hotel Management
Dear guest,Thank you for choosing to stay with us! We're glad you enjoyed a restful night's sleep, and we hope to welcome you back the next time you're in Northfield.
by A verified traveler
Posted 28 Oct 2024
Dusty room, soiled ironing board and shower curtain, bathtub stains. Television did not work.
On the plus side, i was able to sleep as the weekend clientele were considerate.
Comment from Hotel Management
29 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We’re sorry to hear about the issues with cleanliness and amenities in your room, as this is not the standard we aim to uphold. We're pleased that you found your stay restful, and we’ll address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance to provide a better experience in the future.
by A verified traveler
Posted 15 Oct 2024
Bathroom did not seem very clean (may just be in serious need of remodel) and king size bed only had queen size blanket.
Comment from Hotel Management
16 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the bathroom and the blanket size. We'll make sure to address these concerns with our team to improve. We hope you'll give us another chance to provide a better experience in the future.
by A verified traveler
Posted 7 Oct 2024
The room smelled, the carpet needs replacing, there were cigarette burns around the bathroom sink, the shower curtain was filthy, the shower stall needs replacing, the bath tub doesn’t work (no drain closer), the whole place needs a makeover.
Comment from Hotel Management
8 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that your stay did not meet expectations and appreciate you bringing these issues to our attention. Your comments regarding the room condition and cleanliness will be shared with our team to address and improve. We hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 7 Oct 2024
Walked in and walked out. Didn’t stay
Comment from Hotel Management
7 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience was not as expected. We strive to provide a welcoming environment for all our guests, and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
by A verified traveler from Lexington
Posted 6 Oct 2024
cheap，nice staff，good survice
Comment from Hotel Management
7 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your kind review! We're glad to hear that you appreciated our affordable rates and friendly staff. Providing great service is always our top priority. We look forward to welcoming you back for another enjoyable stay in the future!
