Ratings based on 65 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Pretty techy- can check-in/out without interacting with any staff. You can even open the front door and door to your room with their app.
The only thing that I think they can improve on is having an outlet at each bed. Having an outlet inside the locker is nice and all but I would like to have easy access to my phone when I go to bed and when I wake up.
Comment from Hotel Management
28 Oct 2024 by Bea Lopez , Hotel Management
Thank you for your review! We're glad to hear that you enjoyed the tech features of our check-in/out process and the app access to your room. We appreciate your feedback regarding the power outlets at each bed. We understand the importance of having easy access to your phone while you sleep, and we will definitely consider this suggestion for future improvements. We hope to welcome you back soon!
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Bea, Hotel Management
Dear Guest,Thank you for your review! We appreciate your feedback and hope to welcome you back soon.Best regards,Beatriz
by A verified traveler
Posted 1 Sep 2024
Not worth the money paid.
Comment from Hotel Management
23 Sep 2024 by Bea Lopez , Hotel Management
Dear Guest,Thank you for your review! We appreciate your feedback and hope to welcome you back soon.Best regards,Beatriz
by A verified traveler
Posted 23 Aug 2024
Extracguest in the room too often
Comment from Hotel Management
17 Sep 2024 by Bea Lopez , Hotel Management
Hi Paul Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your stay due to the issue of extra guests in the room. We take concerns like this seriously and will investigate the situation to ensure that our policies are being followed and the privacy and comfort of all our guests are respected.Your experience is important to us, and we would appreciate the opportunity to make things right. Please feel free to contact us directly so we can further discuss the matter and ensure any future stay is much more enjoyable.
by A verified traveler
Posted 19 Aug 2024 on Wotif
Comment from Hotel Management
23 Sep 2024 by Bea Lopez , Hotel Management
Dear Guest,Thank you for your review! We appreciate your feedback and hope to welcome you back soon.Best regards,Beatriz
by A verified traveler
Posted 18 Aug 2024 on Wotif
N/A
Comment from Hotel Management
23 Sep 2024 by Bea Lopez , Hotel Management
Dear Guest,Thank you for your review! We appreciate your feedback and hope to welcome you back soon.Best regards,Beatriz
by A verified traveler
Posted 17 Aug 2024 on Wotif
Don’t expect this place to be luxurious place to stay. Good for just sleeping nothing too fancy. Bathroom was clean bed was made up appears to be clean. I would stay again if I’m staying in the city. Only downfall was the reception , they had a sign up “Back in 20 minutes” we waited for 40 minutes. Another customer attempted to speak to the front desk staff but had told the customer to wait til 2pm before they can check in and interact with the person looking after the reception. Sign should be changed to the timings you’ll return not how long you’ll be away for.
Comment from Hotel Management
17 Sep 2024 by Bea Lopez , Hotel Management
Hi ReynanThank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you found the bathroom clean and the bed comfortable. I apologize for the inconvenience you experienced with the reception. Your suggestion about updating the signage is valuable, and we will look into improving that aspect of our service to avoid similar issues in the future. We hope to have the opportunity to welcome you back and provide a better experience next time.
by A verified traveler
Posted 14 Aug 2024 on Wotif
Get the Goki app before you check-in, makes it so much easier.
Comment from Hotel Management
17 Sep 2024 by Bea Lopez , Hotel Management
Thanks for your feedback !
by A verified traveler
Posted 2 Aug 2024
Just the beds were super uncomfortable (very hard thin budget mattress) and couldn't adjust your own temp.
Comment from Hotel Management
17 Sep 2024 by Bea Lopez , Hotel Management
Hi Irene,Thank you for taking the time to share your feedback. We're sorry to hear that the comfort of the bed and the temperature control didn't meet your expectations.We understand how important a good night's sleep is for our guests, and we'll look into these concerns to improve future stays. Your comfort is our top priority, and we appreciate your input as it helps us provide a better experience. We hope to have the opportunity to welcome you again and make your next stay more enjoyable.
by A verified traveler
Posted 29 Jul 2024 on Wotif
Easy to go around the town.
Comment from Hotel Management
17 Sep 2024 by Bea Lopez , Hotel Management
Thank you for your feedback !
