Ratings based on 972 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Very clean and comfortable. Reasonably priced.
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Exellent position
by A verified traveler
Posted 27 Nov 2024
I liked pool and spa area. I liked the ease of the check in.
by A verified traveler
Posted 24 Nov 2024
A 'decent' hotel in a great area. For the reasonably low price, I wasn't expecting much, and that's exactly what we got. The room was clean and quiet. The breakfast was quite good too. A number of very small disappointments: No bottle opener in room; accidentally charged too much; wasn't given All points because didn't book with the app; Accor's famous honeycomb was covered in a way that made it difficult to access; coffee machine not functioning.
Not bad at all, but not great. Worth the price!
by A verified traveler
Posted 4 Nov 2024
Check in and out quick and efficient
Comment from Hotel Management
7 Nov 2024 by Aure, Hotel Management
Dear Helen,Thank you for taking the time to provide feedback on your stay. We are delighted to hear that you enjoyed your experience and that you found our service efficient.We look forward to our next opportunity to welcome you to Canberra.Warm regards,AureGuest Experience
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Aure, Hotel Management
Dear Ka Ho,Thank you for taking the time to rate your stay with us. We are delighted to hear that you enjoyed your experience and look forward to welcoming you back!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Aure, Hotel Management
Dear Peter,Thank you for taking the time to rate your stay. We are glad to hear that you enjoyed your experience and look forward to our next opportunity to welcome you in.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Aure, Hotel Management
Dear Selwyn,Thank you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,AureGuest Experience
by A verified traveler
Posted 7 Oct 2024
Great location, the staff was nice. The carpets on our room needs a deep clean. Other than that we were happy with our stay. Very convenient for Floriade
Comment from Hotel Management
6 Nov 2024 by Aure, Hotel Management
Dear Matthew, Thank you for taking the time to provide feedback on your stay. We are especially glad to hear that you enjoyed your interactions with our staff and the unique location within Canberra.Currently we are in the process of updating the carpets in our rooms and we hope to welcome you back to a refreshed Novotel Canberra in the future.Warm regards,AureGuest Experience
