Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jayson Guilalas | Relief Duty Manager Adina Dickso, Hotel Management
Dear Amber,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us. Your 4 star rating motivate our team to keep delivering exceptional service.If you have any suggestions or if there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Warm regards,Jayson Guilalas Relief Duty ManagerAdina Dickson
by A verified traveler
Posted 12 Nov 2024
Room was well equipped with everything we needed.
Comment from Hotel Management
12 Nov 2024 by Manish, Hotel Management
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Adina Serviced Apartments Canberra Dickson.We are thrilled to hear that you found your room well equipped with everything you needed. Our goal is to provide our guests with the utmost comfort and convenience, and we're glad we could meet your expectations during your stay.We truly appreciate your choosing our property, and we look forward to the opportunity to welcome you back in the future.Warm regards,ManishAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 6 Nov 2024
Clean and the receptionist very helpful
Comment from Hotel Management
7 Nov 2024 by Manish, Hotel Management
Dear Fadia,Thank you so much for taking the time to share your positive feedback about your recent stay at Adina Serviced Apartments Canberra Dickson.We are thrilled to hear that you found our property clean and that our receptionist was able to assist you in a helpful manner. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.We truly appreciate you choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,ManishAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Aryan, Hotel Management
Dear Wendy,Thank you for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay and found our services to your satisfaction.We strive to provide our guests with a memorable and comfortable experience, and it’s always rewarding to know we succeeded. Your feedback inspires our team to continue delivering exceptional service.We look forward to welcoming you back in the future!Warm regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Manish, Hotel Management
Subject: Thank You for Your FeedbackDear Razina,Thank you for your recent stay at Adina Serviced Apartments Canberra Dickson and for your positive ratings!We’re thrilled to know you had a good experience with us. If you have any specific feedback or suggestions that could help us enhance our services, we would love to hear them. Your insights are invaluable in helping us improve.We look forward to welcoming you back in the future!Warm regards,ManishAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 29 Sep 2024
Mould in the bathroom
Comment from Hotel Management
30 Sep 2024 by Aryan, Hotel Management
Dear Kaixin,Thank you for taking the time to share your feedback with us. I sincerely apologize for the issue you encountered with mould in the bathroom during your stay. We strive to maintain the highest standards of cleanliness and comfort for our guests, and I’m sorry we fell short in this instance.Rest assured, I have shared your comments with our housekeeping team to address the issue immediately and ensure it does not happen again. Your experience is important to us, and we appreciate your help in identifying areas for improvement.If you choose to stay with us again, please reach out directly so we can ensure your next experience is exceptional. Thank you for your understanding.Best regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 16 Sep 2024
Very happy with this place overall.
We booked a 2 bedroom apartment (2A, 3C), so were a little surprised that we were only given 4 towels. Due to our check-in time and events planned we didn’t bother chasing and extra towel and just made do.
Similarly, we weren’t given any bedding for our youngest (2), so luckily we had brought our porta with us so he had somewhere to sleep.
Finally, upon check in we were advised there was an additional charge of $15/day for parking - which was not disclosed at the time of booking.
Despite this we were very happy with our stay and will definitely stay here again, however will be sure to clarify these things first.
Comment from Hotel Management
19 Sep 2024 by Aryan, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you were overall happy with your experience, but I sincerely apologize for the inconveniences you faced.It’s unacceptable that you were only provided with four towels for your two-bedroom apartment, and I regret that we didn’t provide additional bedding for your youngest. We strive to ensure that all our guests have everything they need for a comfortable stay, and I’m sorry we fell short in this instance.I also apologize for any confusion regarding the parking fee. We aim to be transparent about all charges, and I appreciate you bringing this to our attention.Thank you for your understanding, and we truly appreciate your willingness to stay with us again. If you decide to return, please feel free to reach out directly so we can ensure everything is in order for your next visit.Warm regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 8 Sep 2024
Easy parking, quiet location. Highly recommended
Comment from Hotel Management
9 Sep 2024 by Aryan, Hotel Management
Dear Kim,Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the easy parking and appreciated our quiet location. Your recommendation means a lot to us, and it’s wonderful to know that our efforts to provide a convenient and peaceful stay have resonated with you. Should you find yourself in the area again, we would be thrilled to have the opportunity to welcome you back. If you need any assistance or have any special requests for your next stay, please don’t hesitate to reach out.Thanks again for your kind words!Best regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 7 Sep 2024
Great location & very quiet, Rooms are lovely, spacious & comfortable. Easy secure parking. My favourite canberra hotel
Comment from Hotel Management
8 Sep 2024 by Aryan, Hotel Management
Dear Julie,Thank you for your positive feedback.We are delighted that you found our location convenient, the rooms spacious and comfortable, and the parking secure. We strive to provide a peaceful and enjoyable experience for all our guests.Thank you.Regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
by A verified traveler
Posted 13 Aug 2024 on Wotif
The shower pressure was terrible. After a long drive, it was the first thing I wanted and was bitterly disappointed by the poor trickle from the water pressure.
The area was very noisy, with nearby traffic very loud and could be heard from the room.
No facilities to get food close by. Cafe closed when we arrived.
Comment from Hotel Management
16 Aug 2024 by Aryan, Hotel Management
Dear Ms. Sharon,Thank you for taking the time to provide feedback on your recent stay with us. I’m genuinely sorry to hear that your experience did not meet your expectations.I apologize for the issues you encountered with the shower pressure. We are currently reviewing our water systems to ensure that such problems are addressed promptly. Your comfort is important to us, and we’ll be looking into ways to improve this aspect of our service.We value your feedback as it helps us improve our services. Thank you once again for your comments and for staying with us. We hope to have the opportunity to serve you better in the future.Best regards,Aryan Hotel Duty ManagerAdina Serviced Apartments Canberra Dickson
