Ratings based on 995 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Natalie, Hotel Management
Thank you for taking time out your day to give us feed back we appreciate you and hope to see you again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Natalie, Hotel Management
We’re delighted to know you enjoyed your stay with us. Your positive feedback means a lot to our team!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Natalie, Hotel Management
"Thank you for your review and for choosing to stay with us! We're glad to hear you had a positive experience. We’re always looking to improve and would love to know how we can make your next stay even better. Your feedback is invaluable to us, and we hope to welcome you back soon for an even more exceptional stay!
by A verified traveler
Posted 2 Nov 2024
Staff was great, area was awesome
Comment from Hotel Management
3 Nov 2024 by Natalie, Hotel Management
Thank you so much for your amazing review! We're thrilled to hear that our staff and the area made such a positive impression on your stay. We appreciate your feedback and look forward to welcoming you back for another fantastic experience!
by A verified traveler
Relaxing stay
Posted 21 Oct 2024 on HotelsEverything was great besides the parking so far away
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Tamecca, Thank you for your feedback on the Surfbreak Oceanfront Hotel, Ascend Hotel Collection! It's a pleasure to hear you had a great stay overall. However, we regret the inconvenience of parking being far away; we understand how frustrating that can be. Your input is important to us, and we'll work on improving the parking situation. It was a pleasure hosting you.We look forward to welcoming you again! Jessica CorleyGeneral Manager
by A verified traveler
Adequate for our needs
Posted 21 Oct 2024 on HotelsIt was nice. The only issue was the booming music and the live entertainment that ran pretty late. Normally, we would enjoy it, but we had get ip at 530 both mornings... so we didn’t sleep well. Also they were out of extra pillows. The pillows in the room are like 1/2 size (small) The main parking lot was very small, but the auxiliary parking a couple blocks was very large. The view for the balcony was amazing!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Kachornkiat, Thank you for sharing your experience! We are glad you enjoyed your stay and appreciated the amazing balcony view. We apologize for the noise from the live entertainment and the difficulty with the pillows; we understand how important a good night’s sleep is. Your feedback about parking and pillow availability is valuable, and we’ll work to address these issues. We look forward to welcoming you again! Jessica CorleyGeneral Manager
by A verified traveler
Awesome!
Posted 20 Oct 2024 on HotelsHad a great experience!!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Scott, We appreciate you choosing Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We look forward to welcoming you again! Jessica CorleyGeneral Manager
by A verified traveler
Great fall get-away
Posted 17 Oct 2024 on HotelsMy family had a great time. The staff was very friendly and helpful including putting air in our stroller tires. The weather was perfect and the accommodations were excellent. The outdoor pool was closed so we had to use the indoor pool next door at their sister hotel. If you are on a budget, bring food because the restaurants are pricy as you would imagine.
Comment from Hotel Management
18 Oct 2024 by Jessica, Hotel Management
Thank you for staying at Surfbreak Oceanfront Hotel and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience with friendly service for every guest. We appreciate you sharing your feedback! We look forward to welcoming you again! Jessica Corley General Manager
by A verified traveler
A little disappointed
Posted 16 Oct 2024 on HotelsNot a bad hotel. Couch was super dirty. So my room was swapped. Next room couch was still dirty with stains. Bed wasn’t correctly made up. Toile was leaking. After every flush it leaked. Room 712. I just said I’m not calling downstairs again.
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Dear Rayon, Thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered during your stay and regret the inconveneince of shifting rooms. This is not the level of service we aim to provide, and we appreciate you bringing these matters to our attention. Your experience is important to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience in the future.We look forward to welcoming you again, Jessica CorleyGeneral Manager
