Ratings based on 146 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Darnell,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you may have so that we can address any concerns you encountered. We value all guest experiences and aim to make each stay exceptional.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Darnell,We are thrilled to hear that you had a wonderful experience during your stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 13 Nov 2024
Not terrible. Okay for the price.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello KOMMEGNE,We appreciate your feedback and are pleased to hear you found value in your stay. Your input is valuable to us as we continue to improve our services for future guests. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 Nov 2024
Stolen stuff out of the back of my truck a brand new battery that was a hundred and sixty eight dollars gone to the wind
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Jessica, We are sorry to hear about your experience. We recommend contacting the local authorities to report the incident and follow up with our security team. Your feedback is valuable in helping us ensure the safety and security of our guests and their belongings.
by A verified traveler from Brooklyn
Posted 8 Nov 2024
The room is spacious.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Qifa,We are pleased to hear that you found our room spacious during your stay. Your feedback is valuable to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Nov 2024
When I arrived I was told that the Expedia reservation had been made but no payment had been provided by Expedia. They told me to contact Expedia which I did but then when Expedia tried to reach them....their phones were down. So I had to pay for another reservation not through Expedia, and am still trying to get my refund from Expedia. Hotel was clean but in pretty rough shape.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Ashley,We're sorry to hear about the challenges you faced during your stay. We always recommend guests confirm payment details with their booking provider to avoid any inconvenience. Your feedback regarding the hotel's condition will be shared with our team for further improvement. Best wishes for a successful resolution with Expedia for your refund request.
by A verified traveler
Posted 2 Nov 2024
So got there and denied me a room because they had no information on my room
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Nathan,We apologize for any inconvenience during your recent stay. Our records show reservations must be confirmed to guarantee room availability. For a smooth check-in experience, please ensure booking details are provided upon arrival. Your understanding is appreciated, and we hope to welcome you back soon.
by A verified traveler
Posted 27 Oct 2024
Everything was average. I've stayed in better. I've stayed in worse.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Jennifer,We appreciate your feedback and are pleased to hear about your overall experience. Your input helps us improve our services for future guests. If you have any further comments or suggestions, please feel free to contact our management team directly.
by A verified traveler from Sugarloaf
Posted 26 Oct 2024
Good value for the money. Courteous staff and clean rooms.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Ryan,We are pleased to hear that you found value in your stay with us and appreciated the cleanliness of our rooms. Our team strives to provide excellent service to all our guests. If you have any other feedback or need assistance, please feel free to contact our management team directly.
by A verified traveler
Posted 22 Oct 2024
☺️
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Kristen,Thank you for your time. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
