Ratings based on 1,601 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Overall great property just was remodeled
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Asia,We are pleased to hear that you found our property to be updated. We appreciate your feedback and hope to welcome you back for another enjoyable stay.
by A verified traveler
Posted 13 Nov 2024
This property is not cleaned up to standards at all! The towel smelled it seemed rundown and pool and amenities are closed so guest shouldn’t be charged for something they can’t use!
What made me made the most is my room has a huge roach in the bed! My house doesn’t even have baby ones and I live in Florida! That is NASTY! When I complained about it the hotel did nothing until I called Expedia about it and they fixed for me! Sir find an exterminator!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Arianna, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Mayanti, We're sorry to hear that your experience was not perfect. For any concerns you may have encountered during your stay, please don't hesitate to contact us directly. We value your input and would appreciate the opportunity to address any issues.
by A verified traveler
Posted 12 Nov 2024
Under renovation no voucher for breakfast as possible on line
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Cyn, We appreciate your feedback regarding your experience during our renovation period. For any concerns about breakfast vouchers, please reach out to our management team directly for further assistance. Thank you for sharing your comments with us.
by A verified traveler
Posted 12 Nov 2024
I had to cancel the reservation. The hotel does not offer breakfast, does not have a proper Reception, has no place to store luggage and looks neglected.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Maria, We apologize for any inconvenience caused by your recent experience. We value all feedback and will share your comments with our team for future improvements to better serve our guests. It's important for us to address areas of concern to enhance the overall guest experience.
by A verified traveler
Posted 11 Nov 2024
Hotel should NOT have booked rooms during a complete renovation. The floors and ceilings were completely covered in plastic wrap and all light fixtures, or any semblance of hotel, was in disarray. Hotel room service came day one, then the next day only change was they gave us more coffee pods.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Sierra, We apologize for your experience with our ongoing renovations. We appreciate your feedback and will use it to improve our services for future guests. If you have any further concerns, please reach out to our management team directly. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 11 Nov 2024
Was smelling paint
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Shekeb Khan, We apologize for any inconvenience caused by the paint smell during your stay. Rest assured, we will address this matter to ensure a pleasant experience for future guests. Your feedback is appreciated and will help us improve our services.
by A verified traveler
Posted 11 Nov 2024
Very convenient to everything
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello David,We are pleased to hear that our hotel's central location met your needs during your stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.
by A verified traveler
Posted 8 Nov 2024
In our first room there were shot cups and panties under the table as soon as you walk and inside the room the AC was off for a few days forced to leave. When I checked out and payed at property they still charged me for an additional 15 days.
Comment from Hotel Management
8 Nov 2024 by ., Hotel Management
Here’s an improved version:---Hello,According to my staff, someone from Ms. Simon's room returned the keys to the front desk at 10:32 a.m. the day of her checkout, at which point we checked her out of the system. Therefore, Ms. Simon completed her entire stay.
by A verified traveler
Posted 5 Nov 2024
Very basic place but OK for one night. Staff very helpfull and kind
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Chantal,We're pleased to hear your positive feedback on our helpful staff. We appreciate your stay and hope you had a comfortable night with us. If there's anything we can assist you with in the future, please do not hesitate to reach out to us.
