Ratings based on 560 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The pool was closed, the area was extremely busy, there was construction being done inside and outside of the building which limited parking. The room doors didn't have safety latches so I had to go buy a security bar from Walmart.
Comment from Hotel Management
23 Nov 2024 by Prem, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused during your stay. The pool closure, construction, and limited parking are certainly frustrating, and we regret that these issues impacted your experience. We’re especially sorry to hear about the missing safety latches on the room doors. Guest security is a top priority, and this issue is unacceptable. We will escalate it to the management team immediately for review and resolution.We appreciate your patience and hope we can provide a better experience should you decide to visit again. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Prem, Hotel Management
Thank you for choosing to stay with the Holiday Inn Express and Suites NE Medical Center. We can't wait to welcome you back!
by A verified traveler
Posted 9 Nov 2024
No phone in the room. Desk was dirty with glass stains. No extras in the bathroom … (hair dryer)
Comment from Hotel Management
9 Nov 2024 by Prem, Hotel Management
Thank you for your feedback. We’re sorry to hear about the missing phone, the cleanliness of the desk, and the lack of amenities like the hair dryer in your bathroom. These are important details, and we’ll ensure our team addresses these areas to improve the experience for all our guests. Your insights help us make necessary improvements, and we hope to provide a more satisfying stay in the future. Safe travels!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Prem, Hotel Management
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Prem, Hotel Management
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.
by A verified traveler from ASHEBORO
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Prem, Hotel Management
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Prem, Hotel Management
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.
by A verified traveler
Posted 9 Oct 2024
Cockroach on the floor as soon as I walked in my room. Musty smell. Hairs all over bathroom.
Comment from Hotel Management
14 Oct 2024 by Prem, Hotel Management
We sincerely apologize for the experience you had during your stay. This is not the standard of cleanliness we strive for, and your concerns will be addressed immediately with our housekeeping team. Please know that we take such matters seriously, and we'd love the opportunity to make things right for you on a future visit. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Sep 2024
Staff were friendly. AC did not work (only blew air not cold); it stayed on 74 despite me turning it to the lowest setting to try and cool it off. It was 1030 at night and people were screaming down the hall. The shower wasn’t very clean. Shower head also wouldn’t stay upright (kept falling down). The bed wasn’t very comfortable. I tried to use the computer to print a few papers and it didn’t work. Staff weren’t helpful with that.
Comment from Hotel Management
26 Sep 2024 by Prem, Hotel Management
Thank you for your feedback. While I'm pleased to hear that the staff were friendly, I sincerely apologize for the inconveniences you encountered during your stay. Issues with the AC, noise, and cleanliness should not be a part of your experience, and I'm sorry that the computer issues weren't addressed effectively. We will certainly be looking into these matters to improve for future stays. Your comments are invaluable as they help us address areas that need attention. We hope to provide a much better experience should you choose to stay with us again.
by A verified traveler
Posted 22 Sep 2024
Very quick and easy check in/out! I don’t remember her name but the older lady that worked up front is an angel. Excellent customer service! Thank you so much for the great hospitality!
Comment from Hotel Management
22 Sep 2024 by Prem, Hotel Management
Thank you for your kind words! We're thrilled to hear that your check-in and check-out process was quick and easy. We'll be sure to pass along your compliments to our front desk team, especially the lovely lady you mentioned. We appreciate your feedback and hope to welcome you back soon for another great stay!
