Ratings based on 2,121 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Front desk was very helpful and quick.
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Troy,Thank you for your Excellent feedback! We’re delighted to hear that our front desk team provided you with helpful and efficient service. We strive to make check-in and assistance as smooth as possible. We look forward to welcoming you back for another great stay!Sincerely, Hotel General Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel General Manager, Hotel Management
Dear Bal,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel General Manager
by A verified traveler
Posted 21 Nov 2024
It was just fine. Nothing special.
A good enough place to crash for the night.
Thanks
Comment from Hotel Management
21 Nov 2024 by Hotel General Manager, Hotel Management
Dear Stephen,Thank you for your feedback! We're glad to hear the stay met your needs for a comfortable night. We appreciate your review and hope to welcome you back in the future! Sincerely, Hotel General Manager
by A verified traveler
Posted 19 Nov 2024
Okay stay for a day or 2
Comment from Hotel Management
19 Nov 2024 by Hotel General Manager, Hotel Management
Dear Jamal,Thank you for your review and your 5-star rating! We're glad to hear you had a good stay. We hope to have the opportunity to welcome you back for another visit, whether for a short stay or longer!Sincerely, Hotel General Manager
by A verified traveler
Posted 18 Nov 2024
Great place to stay and very helpful
Comment from Hotel Management
19 Nov 2024 by Hotel General Manager, Hotel Management
Dear Stephanie ,Thank you for the fantastic rating! We're so glad you had a great stay and found our team helpful. We look forward to welcoming you back soon!Sincerely, Hotel General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear you had a wonderful stay. We can’t wait to welcome you back!Sincerely, Hotel General Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel General Manager, Hotel Management
Dear Tammy,Thank you for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to hosting you again soon!Sincerely, Hotel General Manager
by A verified traveler
Posted 13 Nov 2024
This is a very convenient place to stay if you are looking for accommodations near the PDX airport. It is a very basic, inexpensive hotel room, nothing fancy, but serves the purpose. I felt that the check-in process was very confusing. I booked the room through a travel app and was not prepared for several things. First, you have to enter the property through a lift gate by obtaining a parking ticket from the machine at the gate. It looks like you are trying to enter the property of another hotel that shares the parking lot. The other hotel's sign was predominant, I could barely see a Red Lion sign as it was very small and obscured by a bush. I thought I was at the wrong location and turned around looking for the correct entrance only to discover that had been the right entrance. It had not been made clear during my reservation process that I would have to pay for a parking ticket and go through a lift gate to stay at the hotel. I was not using the parking lot for anything other than my one-night stay but I still had to pay $10.00 to park there. There is no elevator so it was a pain to struggle with my luggage up the stairs after a very long day of travel, but he desk clerk did assist me with my bags.
Comment from Hotel Management
14 Nov 2024 by Hotel General Manager, Hotel Management
Dear Sheryl,Thank you for your feedback! We’re glad to hear you found our location convenient and that our desk clerk was able to assist with your luggage. We’ve noted your comments about the parking process, signage, and the lack of an elevator. We appreciate your insights and will work on improving these aspects to enhance future stays.Sincerely, Hotel General Manager
by A verified traveler
Posted 12 Nov 2024
The mixed reviews had me a little nervous but I was pleasantly surprised by this hotel. The staff was super friendly and the airport shuttle was always available even when my flight got delayed and I arrived in the middle of the night.
Room was clean, the beds were very comfortable, the water pressure in the shower was great.
The hotel is very close to the airport and has a gated entrance which is great for some added peace of mind.
There is not really anything within easy walking distance but there is a major shopping plaza very close (Target, Ross, Barnes and Noble, IKEA, and a lot of food options).
We did a lot of rideshares and it should be noted your drivers will need the gate ticket validated to get out without paying. The front desk made this quick and easy each time.
My friends and I were looking for a budget hotel that was clean and safe and this was perfect!
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your detailed review! We're so glad to hear that you had a pleasant experience and that our friendly staff, comfortable rooms, and convenient airport shuttle made your stay enjoyable. It's great to know our location worked well for your needs. We appreciate your feedback about the gate ticket validation and will continue to make that process smooth for our guests. We hope to welcome you and your friends back on your next visit!Sincerely, Hotel General Manager
by A verified traveler
Posted 12 Nov 2024
It smelled so bad of mist and stale cigarettes in the room. The air conditioner was filled with white stuff not sure if it was some sort of powder they were trying to use to mask the smell or it was some kind of mold growing. I had a headache the entire night we stayed and couldn’t stop sneezing and wheezing! Terrible stay.
Comment from Hotel Management
12 Nov 2024 by Hotel General Manager, Hotel Management
Dear Corianna,Thank you for your feedback. We take all concerns seriously and have noted your input regarding the room condition. We are committed to maintaining a clean and comfortable environment for all guests and will address your concerns accordingly to improve future stays. Your feedback helps us ensure better experiences moving forward.Sincerely, Hotel General Manager
