Ratings based on 982 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Also said that Expedia didn’t pay for the room, so I had to pay with a card
by A verified traveler
Posted 23 Nov 2024
Property was fine, service was fine, included breakfast was fine. Older hotel for a hyatt place. Management thought me and my partner checked out earily because someone turned in a key that wasnt ours but somehow tied to our room. Hotel staff and management assumed we were in the wrong before checking our reservation and receipt of payment, and attempted to make us pay a second time because they were under the impression we owed them money. Strange experience, but overall average stay.
Comment from Hotel Management
25 Nov 2024 by Rena, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear about the misunderstanding during your stay and the inconvenience it caused. Ensuring a smooth and welcoming experience for all our guests is our priority, and we’ll review this situation with our team to prevent such occurrences in the future. We appreciate your patience and hope to provide you with a better experience on a future visit. Safe travels!
by A verified traveler from Foley
Posted 21 Nov 2024
Best option for an early morning flight as hotel provides 24 hours shuttle service or one can just walk the 3 minutes from the hotel lobby to airport entrance.
Best option for when your flight gets delayed 3 times, missed connection, had 6 hour layover in Miami , took the last flight to Pensacola , feels like a zombie and thinking driving home makes one cry, LOL Maybe not that specific lol , but yep that’s just happened to me yesterday.
Comment from Hotel Management
22 Nov 2024 by Rena, Hotel Management
Thank you for sharing your experience! We're glad our convenient location and 24-hour shuttle service provided some relief during such a challenging travel day. We hope your next stay is under less stressful circumstances—safe travels!
by A verified traveler from Foley
Posted 10 Nov 2024
Location, location, location !
Hyatt is The Place to stay when traveling.as is convenient, safe with a 24 hours shuttle, friendly staff and a small bar/restaurant.
Comment from Hotel Management
11 Nov 2024 by Rena, Hotel Management
Thank you for your fantastic review! We’re thrilled that our location, 24-hour shuttle, friendly team, and bar/restaurant made your stay enjoyable and convenient. We appreciate you choosing us and look forward to welcoming you back for another great experience at Hyatt!
by A verified traveler
Posted 10 Nov 2024
very clean friendly emploies
Comment from Hotel Management
11 Nov 2024 by Rena, Hotel Management
Thank you for the wonderful review! We're glad to hear you enjoyed our clean environment and friendly staff. Looking forward to your next stay with us!
by A verified traveler
Posted 28 Oct 2024
Great place to stay near the airport. Recommended for ease of use and accessibility.
Comment from Hotel Management
29 Oct 2024 by Rena, Hotel Management
Thank you for the great review! We're delighted to hear that our location and accessibility made your stay convenient. We look forward to welcoming you back for another comfortable visit near the airport!
by A verified traveler
Posted 27 Oct 2024
Property in disrepair and not well maintained. Not clean and very old, used and abused.
Comment from Hotel Management
28 Oct 2024 by Rena, Hotel Management
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations and that the property felt in disrepair. We are actively working on improvements to ensure a more comfortable and well-maintained environment for our guests. Your comments help us address these areas, and we hope to have the chance to provide you with a better stay in the future.
by A verified traveler
Posted 26 Oct 2024
Overall a great experience
Comment from Hotel Management
27 Oct 2024 by Rena, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and hope to welcome you back soon!
by A verified traveler
Posted 24 Oct 2024
Room was clean and the location near the airport was p erfect for what we were after. The AC blower in the room was rather noisy..
Comment from Hotel Management
25 Oct 2024 by Rena, Hotel Management
Thank you for sharing your experience! We're happy to hear the room's cleanliness and location suited your needs. Apologies for the noisy AC blower — we'll make sure to look into that. We hope to welcome you back soon!
by A verified traveler from Columbia
Posted 21 Oct 2024
Check in was early and convenient. No one was at the desk for checkout or shuttle. Asked for a phone that worked and it was never brought to the room. Room was dirty upon arrival.
Comment from Hotel Management
22 Oct 2024 by Rena, Hotel Management
Thank you for your feedback. We're glad to hear you found the early check-in convenient, but we're sorry to learn about the issues you experienced during your stay. Cleanliness and service are top priorities for us, and we’ll address these concerns with our team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience in the future.
