Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pensacola
Posted 4 Oct 2024
As a tea drinker, they only had herb tea in the morning. This is really not good enough! They told me they only get herb tea sent from their supplier. Really??? They didn't care.
by A verified traveler
Posted 3 Oct 2024
Close to the airport and the staff was very friendly.
by A verified traveler
Posted 29 Sep 2024
I liked that it was close to the airport. But not the sound of jets taking off early in the morning
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your comments regarding your stay. While proximity to the airport can be convenient, it’s disappointing that the noise from early flights impacted your experience. Even though this is beyond our control, please know that providing a peaceful experience is one of our top priorities. We hope to welcome you back to Hampton Inn Pensacola Airport (Cordova Mall Area).
by A verified traveler
Posted 23 Sep 2024
The woman at the front desk at check was excellent - very friendly and helpful. One of the best front desk workers I have ever met. Unfortunately, the systems were off and we originally were checked into a room that was obviously not cleaned yet. We were immediately transferred to a new room which was very clean.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Janelle,It's always a pleasure hearing from our guests. We're glad our friendly staff made you feel welcome and was able to promptly correct the confusion with your room. The next time you're in town, please come see us again.
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 22 Sep 2024
Mamie checked me in and she was awesome. So staff were friendly and helpful. Room was quiet and clean. Very convenient to airport.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Betsy,It was a pleasure hosting you at Hampton Inn Pensacola Airport (Cordova Mall Area)! We're glad our friendly staff and clean, quiet rooms impressed you. The next time you're in the area, please come back to see us.
by A verified traveler
Posted 15 Sep 2024
The sheets were not clean at all; fortunately, I brought my own. There was a bit of molding in areas of the room. It was a little hot throughout the building and felt humid. The breakfast was subpar. I was expecting better for the price we paid. Not too impressed with the overall filth and lack of breakfast options. Aside from the poor quality of food and filthy room, the employee in the front had great customer service.
by A verified traveler from Vineyard
Posted 12 Sep 2024
Easy access from airport.
Good parking.
Clean lobby.
Good front desk experience.
Clean rooms.
Great breakfast.
Easy checkout.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Sualata,It was truly a pleasure to welcome you to Hampton Inn Pensacola Airport (Cordova Mall Area), and we appreciate you sharing your kind comments. We're happy to hear you had a positive experience and that you welcomed our convenient location and clean accommodations, as well as the opportunity to try our delicious breakfast selection. Thank you for your kind comments, and we hope to have the chance to host your next visit to the area.
by A verified traveler
Posted 8 Sep 2024
Some room items were not cleaned thoroughly.
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Alanna,Thank you for your review. It's disappointing to hear the room's cleanliness was not up to our standards. We will share your comments with our staff so immediate improvements can be made. We hope you'll stay with us again so we can provide you with the experience you deserve.
by A verified traveler
Posted 4 Sep 2024
Check in took thirty minutes due to our room being given away to someone else. Then the key cards were not able to be made. A maintenance person walked us to our room and let us in. The room had wet carpets from cleaning during the day and not being dried yet.
The person at the desk was nice but I don't think we will stay there again. When you reserve a room and pay in advance, the room should be ready for you when you arrive.
Comment from Hotel Management
6 Sep 2024 by General Manager, Hotel Management
Dear Leah,We offer our sincere apologies for your experience. What you have detailed regarding your check-in experience is unusual, and we will look into this further to determine what happened and how to prevent it from occurring again. Your feedback is valuable and will guide our efforts to improve our hospitality.
