Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Our room was filthy - the coffee maker hadn’t been cleaned in quite sometime… in addition to the disgusting water reservoir, there was scorched-on coffee in the bottom of the carafe. There was bacon grease splatter all over the coffee maker and the rest of the kitchenette. There were stains on the couch cushions and food debris on the floor under the pullout couch. Then there was the smell - I was hoping to have gone nose blind to it overnight, but I smelled it just as strong this morning when I woke up. I was disappointed in a national brand being in this state. Brought it to the attention of the desk clerk this morning upon checkout, but was given the reason of the housekeeping manager being on vacation for the state of this room.
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Brett,Thank you for your feedback. We sincerely apologize for the condition of your room during your stay. This is not the standard we strive for, and we understand how frustrating this must have been for you. Please know that we will be reviewing your comments with our housekeeping team to ensure that our cleaning standards are being maintained and to have your room thoroughly cleaned. Again, we truly apologize and hope you will consider returning so we can regain your confidence in us.
by A verified traveler
Posted 26 Dec 2024
This place has pretty good rooms with lots of desk space chairs and kitchen. Also linen closet is huge if you have lots of luggage to store
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Kenneth,Thank you for your feedback! We're thrilled to hear that the space worked well for you, and it sounds like the thoughtful touches made your stay more comfortable. We love providing our guests with room to relax and unwind, and we're so glad that everything suited your needs! We can’t wait to welcome you back for another great experience!
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear Adrian,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Jaimie,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 20 Nov 2024
Gross and it smelled and had mold in the bathroom ceiling
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Chantel, We sincerely apologize for the discomfort you experienced during your stay. This is certainly not the standard we strive to uphold, and we deeply regret that you encountered issues with the cleanliness and condition of your room. Rest assured, we are addressing the situation with our team to prevent future occurrences. We truly appreciate your feedback and hope to have the opportunity to provide a more pleasant experience in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Pedro,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 16 Nov 2024
Phone adapters much needed
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Rosa,Thank you for your feedback! We understand how important phone adapters can be for a comfortable stay. Your suggestion is appreciated, and we'll share it with the respective teams as we look for ways to improve our guest experience. We hope you had a great stay overall and look forward to welcoming you back to Sonesta Simply Suites Albuquerque soon.
by A verified traveler from Frisco
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Chris,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 10 Nov 2024
Very comfortable room and loved da separate bedroom
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Alisa,Thank you for your kind words and positive feedback. It would be our pleasure to welcome you back for another great stay at Sonesta Simply Suites Albuquerque!
