Ratings based on 99 Verified Reviews
4.3 Room cleanliness
3.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Disappointing Experience Due to Poor Customer Service
My recent stay at Kasa Highland Park Dallas left much to be desired. While the unit itself was modern, the lack of a key fob for elevator access created a frustrating and inconvenient experience. My family and I were left waiting in the cold with our children, unable to access our room. Attempts to reach out to management went unanswered, adding to the disappointment.
Additionally, the parking situation was chaotic, we spent a lot of time trying to figure hour out where to park, as no clear instructions were provided. We received our assignment at 4:00 AM although we checked in around 10:30 PM. Safety was another concern: the deadbolt on our door was removed, and the parking lot gates were wide open, accessible to anyone in the area.
Overall, the lack of responsiveness and attention to guest needs made this stay far below expectations. Improvements in customer service and security measures are necessary for future guests.
by A verified traveler from Minneapolis
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Kasa Highland Park Dallas, Hotel Management
Hi Michael, we appreciate your positive rating and are glad to know you had a good experience with us. We're committed to ensuring your future stays are exceptional, and we look forward to welcoming you back soon! Best Regards, Team Kasa
by A verified traveler
Posted 17 Nov 2024
Complicated to find unit. Kasa says available 24 hrs but I was on hold for 20 minutes before I hung up
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Kasa Highland Park Dallas, Hotel Management
Hi Luis, your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us. Sincerely, Team Kasa
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Kasa Highland Park Dallas, Hotel Management
Hi Jordan, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Kasa Highland Park Dallas, Hotel Management
Hi Kleber, we appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
by A verified traveler
Posted 23 Oct 2024
Overall the property was fine. Nothing super great or bad. The only specific feedback that I would give: there was only one lock on the door and it could be opened on the keypad from the outside. They need to add a second deadbolt that can only be locked from the inside -- or a chain or something other way to secure the door from inside. I did not feel totally safe having a door that could be unlocked by anyone on the outside with access to the code. Otherwise my stay was fine.
by A verified traveler from Austin
Posted 22 Oct 2024
Spacious with a nice kitchen. However, one TV in living room and low water pressure. Plenty of restaurants close by with SMU college students in the vicinity.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Kasa Highland Park Dallas, Hotel Management
Hi Michael, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler from MOORE
Posted 15 Oct 2024
Poor water flow out of the showerhead. The shower tub has permanent stains. Two light bulbs were out.
