Ratings based on 496 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from Mystic
Posted 31 Oct 2024
Have stayed many times while visiting friends or attending events ( we lived in area for 27 yrs..now retired in CT).
MUCH improved since last stay as new carpets, flooring installed. Ez parking, walk to Smith or downtown..nice comp breakfast in am .
The walls could use a paint job but very friendly greeter at desk ( with cookies a bonus!) made up for that. Comfy bed & little refrig in room nice
by A verified traveler
Posted 30 Oct 2024
No amenities. Room wasn’t cleaned the first night even though requested.,second night towels were replaced and bed done.HOWEVER, TRASH WWAS NOT EMPIED AND ROOM WASNT SWEPT PR THINGS NOT PICKED UP FROM THE FLOOR.?no extra roll of toilet paper provided until asked. No barsoap.?Bathroom tiny and no space for toiletries. No water, coffee or tea in the room. No working fireplace though advertised. This is a motel type hotel. Absolutely no charm. And bad service
The location is good and bedding was passable.
Comment from Hotel Management
31 Oct 2024 by Managed Services, Hotel Management
Hi Roger, Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand how these aspects impacted your stay and apologize for the oversight in service. Your comments will be reviewed with our team as we work on improvements. We hope you still enjoyed exploring Northampton, and we appreciate you sharing your perspective.
by A verified traveler
Posted 30 Oct 2024
Friendly staff. If you get a room in the front of the building, the traffic in the morning is annoying.
by A verified traveler
Posted 28 Oct 2024
Loved that housekeeping found and returned my gold earrings. Didn't live the prices
by A verified traveler
Posted 28 Oct 2024
Unless you are visiting in Northampton getting anywhere in the vicinity is difficult and time consuming due traffic and pedestrians.
Comment from Hotel Management
31 Oct 2024 by Managed Services, Hotel Management
Hi William,Thank you for sharing your feedback. We’re glad you chose to stay with us, though we understand the local traffic and pedestrian flow can make travel challenging. Northampton’s charm does come with some busy spots, and we’re sorry if this impacted your visit. We hope you enjoyed exploring Northampton and that we’ll have the opportunity to welcome you back in the future.
by A verified traveler
Posted 20 Oct 2024
This small hotel is a true gem. It is super clean and welcoming. Would stay again and again.
Comment from Hotel Management
22 Oct 2024 by MS, Hotel Management
Hi, Deborah. We are thrilled to learn that you had a positive experience with us!
by A verified traveler
Posted 20 Oct 2024
Nice location across from the college and walkable to town. Great breakfast in the morning. Comfortable beds.
Comment from Hotel Management
22 Oct 2024 by MS, Hotel Management
Hi, Christopher. Thanks for taking the time to share your positive experience. We truly appreciate it!
by A verified traveler
Posted 19 Oct 2024
A favorite. Love the breakfast. Stylish room. Great location.
Comment from Hotel Management
22 Oct 2024 by MS, Hotel Management
Hi, Sarah. Thanks for taking the time to share your positive experience. We truly appreciate it!
by A verified traveler from Bentonville
Posted 18 Oct 2024
Friendly, helpful staff. Very clean and a variety of continental breakfast choices. Beware of the slippery when wet bathroom floor. Pillows could be softer but bed was very comfortable and clean.
Comment from Hotel Management
19 Oct 2024 by Managed Services, Hotel Management
Hi, Julia. Thanks for taking the time to share your positive experience. We truly appreciate it!
