Ratings based on 848 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
The breakfast at the hotel was horrible. Not enough food when we went down for breakfast. I think they has hotdog cut up. They ran out of waffle batter.
Comment from Hotel Management
10 Jan 2025 by Derek, Hotel Management
Laura, thank you for your recent stay with us. I apologize for where we fell short, especially in regards to our breakfast. We will be addressing your concerns.Regards,
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Derek, Hotel Management
Neil, thank you for your recent stay with us. It appears that we missed the mark. Thank you for taking the time to review us.Regards,
by A verified traveler
Posted 5 Jan 2025
Awesome staff
Comment from Hotel Management
5 Jan 2025 by Hank, Hotel Management
Thank you Mangaliso, I will share your comment with the team.
by A verified traveler
Posted 4 Jan 2025
Room furniture is shabby. Beds we comfortable and shower was nice and hot.
Comment from Hotel Management
5 Jan 2025 by Hank, Hotel Management
Thanks for posting your review.
by A verified traveler
Posted 3 Jan 2025
Good place but they need to work on cleaning
Comment from Hotel Management
3 Jan 2025 by Hank, Hotel Management
Hi Gabriela:Thanks for the review. I will share with team leaders.
by A verified traveler
Posted 2 Jan 2025
Amenities were clean and looked organized. There was a humid smell in the hallways, but rooms were neat. Breakfast was not attractive nor savory.
For the rest, nice place.
Comment from Hotel Management
3 Jan 2025 by Hank, Hotel Management
Siria:Thanks for posting your review. we appreciate you.
by A verified traveler
Posted 1 Jan 2025
We weren't told until we arrived for check in that the pool was closed. Which unfortunately was the main reason we picked this hotel. The entire second floor smelled like there had just been a fish microwaving contest. We opened the pull out sofa bed and trash fell out. There was trash in the hallway in front of our room door next to a giant bleach(?) stain. There was a thunderstorm so the direct TV was constantly cutting out. Every chair in the room had tears in the fabric, the beds were clean but probably the most uncomfortable thing I've ever slept on. There were other guests running around the hallways knocking on people's doors, we got knocked 3 times between 9pm and 1am. Basically I would have been only slightly less disappointed if the room was $50 for the night instead of the $180 I spent.
Comment from Hotel Management
3 Jan 2025 by Hank, Hotel Management
Please accept my apologies for the issues you faced.
by A verified traveler from Carlisle
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Hank, Hotel Management
Thank you
by A verified traveler
Posted 29 Dec 2024
Pre covid, my family and I would stay here every time we came in to town. This is my first trip back since Covid and the property has seen better days. A pipe burst during our stay and no hot water was available Christmas Day. Unfortunate bad luck that no one can foresee but the fact that they didn’t try and make it right or comp anyone anything, a lot of people left. My family stayed because we’ve always preferred this place. That is until today, when we checked out, my daughter was charged an additional $480 for “guest services” that she never requested nor got. A dispute is being filed but the fact that they wouldn’t even hand me towels at the desk and insisted that they had to be brought to my room, I’m wondering how much I will be charged. As much as we used to love this place, I think we need to find a new hotel for when we come in to visit.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Derek, Hotel Management
John, thanks for your recent stay and the 5/5 rating! Please come back and see us again.Regards,
