Ratings based on 1,892 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2025
Absolutely horrible
They allow smoking weed in the hotel and in rooms. Also called the front desk 3 times that night about 3 parties going on in 3 rooms with smoking pot and blasting music until 7am
When i tried to speak to the manger the guy at the front desk wouldnt even give me his name called me threatening when i wanted to spsak to them because i called 3x that night witj music blasting and pot smoking in the rooms coming into my room he didnt want to give me any contact's of management and got very nasty and said its not my problem and get over it. I tried to contact expedia and i have not heard from them. I also faild to mention i had 3 rooms due to a sports competition. Paid 1500 for 3 rooms and 2 nights. This is how we were treated.
Be aware of them allowing pot smoking and partying in hotels and not getting sleep. I have tons of vedios to show management and expedia. I will never go back and want to warn others.
by A verified traveler
Posted 21 Jan 2025
The rooms and property was outdated and could use a remodel. Housekeeping was great.
Comment from Hotel Management
21 Jan 2025 by Hotel Manager, Hotel Management
Dear Tara,Thank you for your feedback. We appreciate your kind words about our hardworking housekeeping team. Your input regarding the outdated rooms and the need for a remodel has been noted, and we’re actively looking into ways to improve the overall property. We value your suggestions and are committed to creating a more updated and comfortable experience for our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Jan 2025
This was below average. There was mold in bathroom and wall paper peeling off and stapled on. Wall are very thin could hear everything all night. Breakfast was free but nothing great.
Comment from Hotel Management
20 Jan 2025 by Hotel Manager, Hotel Management
Dear Carrie,Thank you for sharing your feedback. We are glad you appreciated the complimentary breakfast, though we apologize for the issues you encountered. We take your comments about the bathroom and noise seriously and will address these concerns with our team to ensure a more comfortable stay for future guests. We hope to have another opportunity to serve you better.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Jan 2025
Quick service and awesome free breakfast choices!
Comment from Hotel Management
20 Jan 2025 by Hotel Manager, Hotel Management
Dear Melany,Thank you for your kind words! We're thrilled to hear that you enjoyed the quick service and the variety of breakfast options we offer. It's our goal to provide a seamless and enjoyable stay, and we're glad to know we met your expectations. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Jan 2025
I was not able to have the other person on the reservation check in for me. It was extremely inconvenient
Comment from Hotel Management
20 Jan 2025 by Hotel Manager, Hotel Management
Dear Kayla,Thank you for your feedback. We understand how frustrating it can be when check-in procedures are not as smooth as expected. For security reasons, we require the primary guest to be present during check-in. We apologize for the inconvenience this caused and appreciate your understanding. We hope to provide you with a more seamless experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jan 2025
Solid hotel
Comment from Hotel Management
18 Jan 2025 by Hotel Manager, Hotel Management
Dear Amanda,Thank you for the fantastic rating! We're delighted to hear you had such a great stay. Your satisfaction is our top priority, and we hope to welcome you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
18 Jan 2025 by Hotel Manager, Hotel Management
Dear John,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jan 2025
The staff was very nice and the place was awesome but very dusty and dirty.
Comment from Hotel Management
17 Jan 2025 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re pleased to hear that you found our staff friendly and the property enjoyable. We sincerely apologize for the cleanliness issues you encountered, and we will address this with our housekeeping team to ensure a better experience moving forward. We hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jan 2025
Pleasant staff, very clean and quiet
Comment from Hotel Management
15 Jan 2025 by Hotel Manager, Hotel Management
Dear Shannon,Thank you for your kind feedback! We're delighted to hear you found our staff pleasant and enjoyed the clean, quiet atmosphere during your stay. Providing a serene and welcoming environment is our top priority. We hope to host you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jan 2025
This was my first time here. They had a smooth check in, my water was hot when we needed to shower (some reviews said otherwise), breakfast was minimal.
Comment from Hotel Management
14 Jan 2025 by Hotel Manager, Hotel Management
Dear Neisha,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you had a smooth check-in process and enjoyed your shower with hot water. We appreciate your feedback about breakfast and will work to enhance the variety for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
