Ratings based on 590 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Tina M, GM, Hotel Management
Hi Elizabeth, Thank you for your rating review. We wish you safe travels and hope to see you in the future.
by A verified traveler from Huntington Beach
Posted 10 Nov 2024
The hotel was unattended. Check-in was through a remote kiosk - the person was polite but hard to understand, and the interface was difficult. The room had many issues - heater made a very loud grinding sound, and several controls did not work, light in bathroom was out, so dark showers, shower only came up to my armpits. Someone from an India call center called my cell at 11:23 PM to verify information that I had already provided about my car. Ridiculous! I did not stay the extra day I booked.
Comment from Hotel Management
11 Nov 2024 by Tina M, GM, Hotel Management
Hello Peter,Thank you for your feedback. We take our guest comments seriously and your concerns have been passed to the necessary department for review. We wish you safe travels.
by A verified traveler
Posted 5 Nov 2024
Room was absolutely filthy. Bathroom had not been cleaned. Literally poop all over the toilet. And shower clearly not been cleaned either. The heater sounded like it had parts ready to come apart. Seriously thought it might explode at any time. This property should seriously be ashamed of the condition of the room. Considering working with my CC to recover the cost.
Comment from Hotel Management
5 Nov 2024 by Tina M, GM, Hotel Management
Hi Ben,Thank you for your feedback. This is not the experience I want our guests to have. I did leave you a voicemail as well as emailed you. I look forward to hearing from you.
by A verified traveler
Posted 4 Nov 2024
The closeness of everyplace we wanted to go.
Comment from Hotel Management
5 Nov 2024 by Tina M, GM, Hotel Management
Thank you for your feedback and rating. We wish you safe travels and hope to see you again in the future.
by A verified traveler
Posted 2 Nov 2024
Checking and out was via a computer screen with a remotely located person. Lot's of noise into the early am hours from the traffic and race cars on the main street close by.
Comment from Hotel Management
5 Nov 2024 by Tina M, GM, Hotel Management
Hi Kevin,Thank you for your feedback. We wish you safe travels.
by A verified traveler from Cochrane
Posted 30 Oct 2024
No person on site at check-in. Done via video in lobby. If this is the future, you can keep it. Area around hotel a little sketchy. Did have mini fridge and microwave in unit. Ok value for money.
Comment from Hotel Management
30 Oct 2024 by Tina M, GM, Hotel Management
Hello Ian,Thak you for taking your time to leave us a review. We wish you safe travels.
by A verified traveler
Posted 29 Oct 2024
Property was somewhat run down. And it was weird checking in with a guy on a screen. In the end our stay went better than we had expected. The to go breakfasts were adequate and staff the 2nd day was friendly.
Comment from Hotel Management
30 Oct 2024 by Tina M, GM, Hotel Management
Hello Maureen,Thank you for taking your time to leave us a review. We wish you safe travels.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Tina M, GM, Hotel Management
Hi Jeff,Thank you for taking your time to leave us a review. Our goal is to provide our guests with a great stay and it looks like we hit our mark. We wish you safe travels and hope to see you again.
by A verified traveler
Posted 27 Oct 2024
I had input on my information on line and then had to do it all again at checkin for some reason.
Comment from Hotel Management
28 Oct 2024 by Tina M, GM, Hotel Management
Hi Bettina,Thank you for your feedback.
by A verified traveler from Lancaster
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Tina M, GM, Hotel Management
Hi Leesa,Thank you for taking your time to leave us a review. Our goal is to provide our guests with a great experience and it looks like we hit our mark. We wish you safe travels and hope to see you in the future.
