Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
No one notified us that the pool was damaged due to the hurricane prior to our visit which would have affected our decision to select this hotel. Front desk staff was not very personable. We lost our luggage and they did not offer any help as far as providing us any supplies.
Comment from Hotel Management
22 Nov 2024 by Derrick, Hotel Management
Thank you for sharing your feedback. We are sorry to hear that your stay was not up to the expectations of a Hilton property. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 21 Nov 2024
Beautiful property, amazing ambiance. I loved it
Comment from Hotel Management
22 Nov 2024 by Derrick, Hotel Management
Thank you for sharing your feedback. We are glad you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 19 Nov 2024
Awesome always… and the cookies still delicious!
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Richard P, Thank you for taking the time to write a review. I’m glad to hear that you had a nice stay. Many of our guests enjoy our fresh cookies, and I'm pleased to know you do too. We appreciate your kind words and would love to welcome you back for a return visit. Best, Michael Hook, GM
by A verified traveler
Posted 18 Nov 2024
I was a little nervous how it would be after the Hurricane that hit them.. it was a shame the damage but they are rebuilding the outside. The hotel was so clean and nice. The staff was so helpful and nice. Dinner was great! The view of the ocean was a plus..
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Kristine, We appreciate your patience and understanding as we work to recover from the hurricane. I am glad you felt well taken care of in a clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Michael Hook, GM
by A verified traveler
Posted 15 Nov 2024
Excellent stay. Highly recommend this place. They have done great coming back from the hurricane.
Comment from Hotel Management
15 Nov 2024 by Derrick, Hotel Management
Thank you for sharing your feedback. I am glad to hear you enjoyed your stay and that you appreciated our efforts to make it as welcoming as possible after the hurricanes. We hope to host you again soon!
by A verified traveler
Posted 3 Nov 2024
Amazing staff, amazing food.
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
Dear Frank, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Hook, GM
by A verified traveler
Posted 19 Oct 2024
Clean even after the hurricanes.
Comment from Hotel Management
20 Oct 2024 by GM, Hotel Management
Dear Conrad, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, Michael Hook, GM
by A verified traveler
Posted 18 Oct 2024
Was great
Comment from Hotel Management
19 Oct 2024 by GM, Hotel Management
Dear Brandon, We are absolutely thrilled to hear about your incredible experience! Ensuring guest satisfaction is our top priority, and we eagerly await your next visit! Best, Michael Hook, GM
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Dear Karen, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Michael Hook, GM
by A verified traveler from Cincinnati
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Dear Kelly, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Hook, GM
