Ratings based on 955 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great place to relax and with the view, shops, and especially the pool there was no reason to go out.
Comment from Hotel Management
23 Nov 2024 by Benny Leung Assistant Manager, Hotel Management
Dear Mary,Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a relaxing stay with us and enjoyed the stunning views, convenient shops, and especially our pool. It’s wonderful to know that everything you needed was right here, making your stay even more enjoyable.We hope to have the pleasure of welcoming you back soon for another relaxing and memorable experience. Thank you once again for choosing our hotel!Best regards,Benny LeungAssistant Manager
by A verified traveler
Posted 22 Nov 2024
Place to be in Hong Kong!
Comment from Hotel Management
22 Nov 2024 by Benny Leung Assistant Manager, Hotel Management
Dear Lisa,Thank you for your enthusiastic review! We’re thrilled to hear that you had an excellent experience and consider us the place to be in Hong Kong. Your kind words mean so much to our team, and we’re delighted that we could make your stay special.We look forward to welcoming you back on your next visit to Hong Kong for another memorable stay!Best regards,Benny LeungAssistant Manager
by A verified traveler
Posted 22 Nov 2024
Service needs improvement but recover quickly. Lower floor could Harbour view room could possible hear the ferry noice.
Comment from Hotel Management
22 Nov 2024 by Benny Leung Assistant Manager, Hotel Management
Dear Ava,Thank you for taking the time to share your feedback with us. We appreciate your honest comments and apologize if the service did not meet your expectations initially. It’s reassuring to hear that we were able to recover quickly and address your concerns.Regarding the ferry noise in the lower-floor Harbour View rooms, we understand how this might have impacted your experience. We recommend requesting a higher-floor room during your next stay to ensure a quieter and more relaxing experience.Your feedback is invaluable, and we’ll use it to improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and deliver an even better stay!Best regards,Benny LeungAssistant Manager
by A verified traveler
Posted 16 Nov 2024
We had a an amazing stay here. The staff were so friendly and went above and beyond. We arrived at 8am from our long haul flight, they gave us an early check in of 8.30am. We were so grateful. The bed was comfortable. The shower was really good. We got breakfast delivered each morning and it was yum. The blackout curtain was awesome. We were also given a late check out for leaving as well. Pool was warm and had another great view. Very close to the metro, there is a small mall across the way and also good local eateries. We would definitely stay here again.
Comment from Hotel Management
17 Nov 2024 by Nick, Hotel Management
Dear Hayley, Thank you so much for your high score rating! We are glad that you had an enjoyable stay with us and your positive feedback encourage our team members a lot. Look forward to seeing you again in the future!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Cody, Hotel Management
Dear Milton Arturo,Thank you so much for your high score rating! We are glad that you had an enjoyable stay with us and your positive feedback encourage our team members a lot. Look forward to seeing you again in the future!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Cody, Hotel Management
Dear Wai Keung,Thank you so much for your high score rating! We are glad that you had an enjoyable stay with us and your positive feedback encourage our team members a lot. Look forward to seeing you again in the future!
by A verified traveler
Posted 12 Nov 2024
Very good
Comment from Hotel Management
12 Nov 2024 by Cody, Hotel Management
Dear Gianne Oi Ling,Thank you so much for your high score rating! We are glad that you had an enjoyable stay with us and your positive feedback encourage our team members a lot. Look forward to seeing you again in the future!
by A verified traveler
Posted 12 Nov 2024
👍
Comment from Hotel Management
12 Nov 2024 by Daniel, Hotel Management
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and rated us. Your comments are invaluable as we strive to provide the best experience possible for our guests.
by A verified traveler
Posted 11 Nov 2024
Not in the main tourist areas of Hong Kong
MTR station is within 5 min walk
Otherwise excellent
Comment from Hotel Management
11 Nov 2024 by Nick, Hotel Management
Dear Ray,Thank you so much for your high score rating! We are glad that you had an enjoyable stay with us and your positive feedback encourage our team members a lot. Look forward to seeing you again in the future!
by A verified traveler
Posted 10 Nov 2024
We stayed there a total of a week including family members. The majority of the staff were very helpful, professional and friendly. The manager is smart and accommodating to us. The location is convenient and we will stay there again in the future.
Comment from Hotel Management
10 Nov 2024 by Nick, Hotel Management
Dear Wei Wei,Thank you for choosing to stay with us and for sharing your positive experience! We are delighted to hear that you found our staff to be helpful, professional, and friendly. Your kind words about our manager and the convenience of our location are truly appreciated.We look forward to welcoming you and your family back in the future for another enjoyable stay. If there is anything we can assist you with, please do not hesitate to reach out.
