Ratings based on 996 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hima, Hotel Management
Thank you so much, Manuel, for the 5-star review! We are really happy that you had a great experience with us. Your positive feedback means a lot to our team, and we hope to welcome you again soon. Safe travels!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hima, Hotel Management
Thank you for taking the time to share your positive experience, Jason! We're delighted that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Hima, Hotel Management
Thank you, Tanna, for your review! We appreciate your feedback and are sorry to hear that your experience was just average. We will take your comments into account to make improvements. We hope to serve you better next time!
by A verified traveler
Posted 5 Oct 2024
The room was clean but the metal racks in the bathroom were showing rust. The breakfast was fine but there was no salt.
Comment from Hotel Management
11 Oct 2024 by Hima, Hotel Management
Thank you, Renee, for your feedback! We’re glad to hear the room was clean, but we apologize for the other things. Your comments are important to us, and we will work on these issues. We hope to improve your experience next time!
by A verified traveler
Posted 26 Sep 2024
The staff at the front desk was excellent. The room was great. It would be nice to have an elevator in the building.
Comment from Hotel Management
27 Sep 2024 by Hima, Hotel Management
Thank you for your kind review, Denise! We’re glad you had a good experience with our front desk staff and enjoyed your room. We appreciate your suggestion about an elevator and will look into it. We hope to welcome you back soon!
by A verified traveler from Glade
Posted 16 Sep 2024
We arrived late and sign in was fast and easy.
Comment from Hotel Management
17 Sep 2024 by Hima, Hotel Management
Thank you, Tonya, for your feedback! We are glad you had a quick and easy check-in. We hope you enjoyed your stay and look forward to welcoming you back.
by A verified traveler
Posted 12 Sep 2024
Dirty
Comment from Hotel Management
17 Sep 2024 by Hima, Hotel Management
Thank you for sharing your experience, Katherine. We are truly sorry that the cleanliness did not meet your expectations. Your comfort is essential to us, and we will make sure to address this issue with our team right away. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Hima, Hotel Management
We’re sorry to hear that your stay was not satisfactory, and we appreciate your feedback, Raymond. If you have any specific suggestions or areas where you feel we can improve, we would love to hear them. Your input will help us make the necessary changes to ensure a better experience for all our guests in the future.
by A verified traveler
Posted 3 Sep 2024
Bathroom hadn't been cleaned
Comment from Hotel Management
7 Sep 2024 by Hima, Hotel Management
Thank you for bringing this to our attention, Edward. We deeply regret the inconvenience you faced during your stay. Cleanliness is our top priority, and we will take immediate action to ensure such issues are addressed. We appreciate your feedback and hope to offer you a much-improved experience.
by A verified traveler from Sioux City
Posted 19 Aug 2024
Room had an absolutely horrible smell and I was not allowed to change rooms. Shower was stained, toilet did not work in the morning, and there was no extra toilet paper in the room.
Comment from Hotel Management
21 Aug 2024 by Hima, Hotel Management
Dear Danika, we are sorry to hear about your recent experience. We sincerely apologize for your issues with the room's condition and amenities. Your feedback is important to us, and we will talk about these concerns with our team to make sure there are improvements. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.
